Sr Enterprise Application Support Analyst – Amazon Store

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The Walt Disney Company is seeking a talented and passionate Sr Enterprise Application Support Analyst to join our team. We are looking for a motivated individual who is excited to work in a dynamic and innovative environment. The successful candidate should have experience with enterprise applications and a strong commitment to providing top-notch customer service. To be considered for this role, the ideal candidate should have a minimum of 5 years of experience in a customer service or support role, as well as a Bachelor’s degree in Computer Science, Information Technology, or a related field. Additionally, the successful candidate should have experience with SQL and scripting, excellent problem-solving and analytical skills, and the ability to work with minimal supervision. A strong sense of customer service and experience in a fast-paced environment is also essential. If you’re looking for an exciting opportunity to join an innovative and highly successful team, this may be the perfect role for you. Responsibilities: • Provide exceptional customer service to internal and external customers • Troubleshoot and resolve technical issues related to enterprise applications • Utilize SQL and scripting to automate processes and functions • Monitor and manage enterprise applications • Develop new strategies for optimizing and improving applications • Create and maintain technical documentation • Collaborate with other departments to ensure a successful customer experience • Analyze data to identify trends and areas of improvement • Maintain a high level of accuracy and attention to detail • Remain up-to-date with industry best practices and new technologies

The Walt Disney Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.