Remote Customer Service Representative – Amazon Store

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Job Title: Customer Service Representative

Diligenta is seeking individuals with excellent communication skills to take inbound calls from customers about their life assurance, savings, investments, or pension plans. You'll ensure a seamless experience during significant moments.

The company represents well-known brands such as Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential, and Nest. Their innovative technology solution benefits over 23 million customers, representing approximately one-third of the UK population.

As a customer service representative, you'll work in a people and technology-driven business. Comprehensive training will be provided, so financial services experience isn't required.

About the Role

You'll have the ability to remain calm under pressure and handle multiple IT applications with attention to detail. Excellent listening, verbal and written communication skills are essential for delivering outstanding service.

• Passionate about delivering a seamless customer experience with empathy and respect.
• Excellent listener, able to simplify complex matters while providing outstanding service.
• Problem solver, flexible, and adaptable to changing priorities.
• Comfortable switching between multiple IT applications with attention to detail.
• Proficient in Microsoft Office (Word & Excel).
• Excited to work with great people and create a supportive workplace.
• Passionate about learning and sharing knowledge to enhance skills and develop best practices.

Benefits

• 31 days annual leave (including UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Perks at Work (online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest-free season ticket loans.
• Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
• Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
• Personal and career development opportunities within Diligenta.

Required Documents

Application Process

Interested and qualified candidates should visit the Diligenta website to learn more and apply.