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Hybrid / WFH Optionsm TN United KingdomSocial network you want to login/join with: Senior Technical Support Engineer, Southampton col-narrow-left Client: NICE Location: Southampton, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 0e2562d8a1c4 Job Views: 10 Posted: 26.04.2025 Expiry Date: 10.06.2025 col … us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Senior Technical Support Engineer has a huge impact as any issue with our software that impairs the operation of a customer’s contact … in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty. Provide advanced technical support More ? Southampton, Hampshire, United Kingdom NICEin our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty. Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet … of any delivered resolution. Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level. Properly de-escalate customers through expert communication and resource engagement, ensuring … deep understanding of networking technologies and how they are utilized by our products, platform, and customers. Expert at reading and analyzing network and other technical diagrams to aid in problem diagnosis and resolution, and often provide mentoring to colleagues to improve their technical More ? Permanent GBP Annual