Chat Operations Officer - Mobile Apps ID-2240 – Amazon Store

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Join the team behind the #1 Astrology app on AppStore with over 20 million downloads and over 80,000 5-star reviews.

Our mission is to improve and encourage a balanced and happier lifestyle by providing insights and learnings with a fun and friendly approach.

We are looking for a Chat Operations Officer to assist us in leading and developing the chat operations team for our Astrology chat platform, which allows us to connect trained operators to our clients via real-time chat. You will know how to match supply and demand for a live business and help us grow globally. You will also help us create a memorable experience for our customers all the while providing them with the best experience possible.

If you have strong experience in operations and technology and are ready to work hard in a flourishing business, we’d like to talk with you.

About the company:

Ruby Labs Ltd is one of the fastest-growing mobile apps start-ups established in London. Our mission is to develop high-value mobile apps that users will be willing to purchase and use over time. And followed by a strategy backed by in-depth market analysis, strong and focused development teams and aggressive marketing investments.

Responsibilities

• Serving thousands of daily messages

• Supervising recruiting, hiring, managing a remote/office team (TBD).

• Wherever possible develop the conversation scripts and implement them trough the chat-bots

• Give guidance and support to the chat operators

• Manage our live chat platform, including assisting in recruiting, hiring, managing a remote team.

• Develop and implement continuous customer experience and service across the board

• Building and matching supply and demand with a live, 24/7 business.

Skillset required

• Experience in expanding and growing a team in digital operations on a global scale

• Experience in consumer-facing customer experience and service role is essential

• A good understanding of astrology is an advantage along with a keen interest in the products and services in the world of astrology (if you feel like a good fit - don’t worry about the knowledge as we could provide you with the training)

• A technical and analytics-driven operations leader

About You

• Passionate, articulate and engaging

• Get-it-done mindset

• A team player used to the culture of sharing and engaging

• Able to simplify complex topics

• Self-sufficient but comfortable taking guidance

• Ability to learn, think on your feet, adapt quickly in a startup environment

What we offer

• Remuneration TBD, based on the interview

• Performance-based bonuses

• A perfect work environment in a fast-growing, young, dynamic international company

How To Apply

If you’re excited by the idea of seeing yourself in this role at Ruby Labs ltd, please complete the Screening Form with your CV and a cover letter that best expresses your interest and unique qualifications.