Patient Experience and Involvement Officer ID-1712 – Amazon Store

The postholder(s) will gain experience of the wide range of work carried out by the Patient Experience and Involvement (PE&I) Team and will contribute to delivering our 4 year strategy.

Alongside The Team, You Will Be Responsible For

• Developing and delivering patient information including content for the patient leaflet library on the Trust website, making sure that all patient-facing information complies Trust policies and standards and is fully accessible.
• Develop a Patient Entertainment and Distraction (PDE) service for inpatients and long-stay outpatients. This includes organising and overseeing a new team of PDE volunteers.
• Manage our patient insights volunteers to gather patient experience feedback.
• Other support for the team as needed.

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Working With The Team, You Will

Patient information

• Coordinate the patient information quality assurance process. Work with clinical teams to catalogue, review and write and format information.
• Administer current patient information reader panels and the quality assurance of patient information.
• Develop expertise in publishing patient information using the Trust website (concrete)in accordance with the Trust’s patient information policy and quality standards.

Patient entertainment and distraction (PDE)

• Organise and coordinate PDE resources for inpatients throughout the Trust, developing a widely available menu for staff and patients.
• Manage a team of volunteers who will help to deliver the PDE service.
• Oversee other aspects of PDE such as patient experience of Wi Fi and access to chargers for patients’ own devices.
• Order and configure tablets, radios, TVs and other equipment provided by charity grants for PDE purposes.

Insights coordination

• Coordinate and support patient insights volunteers within the PE&I team.
• Support staff to access patient insights and involvement systems and processes, offering support as needed, for example, booking staff onto training or configuring FFT iPads.

Other duties as needed by the Team.

Development and staff wellbeing

Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

For further details / informal visits contact: Name: Paula Jewes Job title: Head of Patient Experience, Involvement, E&I Email address: [email protected]