Field Service Technician, Night Shift - West Henrietta, NY
About the position
Responsibilities
- Follow Rivian repair procedures with efficiency without compromising quality and safety
- Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
- Assist or support vehicle repairs in a setting outside of a service center
- Conduct road tests on vehicles to ensure quality of the repair
- Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
- Stay up to date with technical skills and required training
- Support campaigns and containment initiatives
- Maintain and process accurate expense reporting as needed
- Maintain high quality work and efficiency while working with little supervision
- Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
- Provide service support to the field to support the Service organization
- Ability to perform duties and communicate with a high level of professionalism, in a customer facing environment
- Ability to properly document repairs completed and in process
Requirements
- HS Diploma or GED preferred
- Graduated from an accredited automotive repair school preferred
- 5 or more years' experience in a traditional automotive repair shop preferred
- Proficient in using hand tools and power tools
- Proficient in navigating a laptop or computer in a windows or Mac environment
- Know basics of diagnosis and workflows
- Able to read electrical schematics
- Limited Diagnostic exposure
- Understands how high voltage and low voltage electricity works (basic electricity theory)
- Able to perform tire repair and vehicle alignment
- Some hybrid repair background is a plus
- Can diagnose and explain basic vehicle electronic communications like the CAN Bus system
- Ability to drive non-commercial truck and trailer preferred
- Limited travel may be required depending on business need
- Must possess a valid driver's license, and maintain a clean driving record
- No driving related suspensions or revocation of Driver License (within a 3-5 year period)
- Parts department and billing experience preferred
- Experience using a work order management system including repair documentation
- Experience working in start-up environments preferred
- Exhibits patience and eagerness to learn
- Remains positive when dealing with difficult situations
- Strong organizational and time management skills along with attention to detail
- Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
- Ability to read and speak fluent English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
- Minimum age of 21.
- Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need.
- Shifts may include evening, overnight, or early morning hours
Nice-to-haves
- Some hybrid repair background is a plus
- Experience working in start-up environments preferred
Benefits
- Robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26.
- Full Time Employee coverage is effective on the first day of employment.
- Part-Time employee coverage is effective the first of the month following 90 days of employment.
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