Experienced Architect - Customer Experience Designer for Innovative Entertainment Solutions

Introduction to Disney and the Role

Disney, a global leader in the entertainment industry, is seeking an experienced Architect - Customer Experience Designer to join its innovative team. As a pivotal member of the Client Experience Designing Group, specifically within the Discovery subgroup, you will play a crucial role in defining and architecting products, algorithms, and data systems that drive the customer experience. This cross-functional position requires collaboration with core software systems throughout the organization, utilizing data, metrics, algorithms, and incentives to drive innovation and adaptability.

About the Team

The Client Experience (CEX) team at Disney+ Hotstar is responsible for creating brilliant experiences for over 150 million clients across multiple countries. The team handles the entire customer journey, from sign-up to personalized content reviews on various devices. With a focus on experimentation and data-driven decisions, the CEX team strives to deliver quick and intuitive experiences that cater to diverse client segments, including mobile and living room viewers.

The Discovery Group, in particular, focuses on transforming content discovery. By designing intuitive and personalized experiences, the team enables seamless exploration and enhancement of client preferences. Collaborating with engineers, data scientists, architects, and product owners, the Discovery Group optimizes algorithms and recommendation systems, delivering immersive content discovery experiences.

Key Responsibilities

• Act as a technical architect for teams within the Discovery contract, ensuring the quality of engineering and design of systems.
• Practically decompose complex issues into simple, straightforward solutions.
• Develop technical roadmaps, define future directions, and drive technological advancements.
• Analyze and improve data quality and metrics, understanding system interdependencies and constraints.
• Utilize internal and industry knowledge to make informed design decisions.
• Apply technical influence over 50+ colleagues, enhancing their productivity and effectiveness by sharing deep knowledge and experience. Mentor on cutting-edge technical matters for professional development.

Essential Qualifications

To be successful in this role, you should have:

• At least 4+ years of experience building large mobile systems.
• A strong foundation with hands-on experience as a Senior software development engineer.
• Strong knowledge of distributed systems.
• Proficiency in datastores (SQL, NoSQL) and the ability to choose the right technology based on requirements.
• Strong knowledge of data structures, algorithms, and design for performance.
• Excellent critical thinking skills.
• Ability to provide technical guidance across backend, frontend, and ML technologies.
• Thrives in a highly innovative and fast-paced environment, achieving stretch goals.
• Solid business judgment, proven ability to influence others, and strong analytical thinking skills.
• Extensive experience in mentoring junior designers to progress.
• A pioneering spirit and the ability to have fun!

Preferred Education and Experience

While not required, the following qualifications are preferred:

• Tech/B.E/Masters or a comparable degree from a reputable university.
• At least 13 years of professional experience as a backend/full stack developer with hands-on experience building highly scalable and performant distributed systems.
• Any experience with ML, data science, or search in B2C (e-commerce, OTT) is a plus.

Career Growth Opportunities and Learning Benefits

At Disney, we believe in fostering a culture of innovation and growth. As an Architect - Customer Experience Designer, you will have the opportunity to:

• Work on cutting-edge projects that impact millions of users worldwide.
• Collaborate with a talented team of engineers, data scientists, and product owners.
• Develop your technical skills and expertise in areas such as distributed systems, data structures, and algorithms.
• Participate in mentorship programs and knowledge-sharing initiatives to enhance your professional growth.

Work Environment and Company Culture

Disney is committed to creating a work environment that is inclusive, diverse, and supportive. As an employee, you can expect:

• A dynamic and fast-paced work environment that encourages innovation and creativity.
• A culture that values collaboration, teamwork, and open communication.
• Opportunities for professional growth and development, including training and mentorship programs.
• A comprehensive benefits package, including competitive salary, health insurance, and retirement plans.

Compensation, Perks, and Benefits

As a part-time Architect - Customer Experience Designer at Disney, you can expect a competitive hourly salary of $25-$30 per hour. Additionally, you will be eligible for a range of benefits, including:

• Comprehensive health insurance coverage.
• Retirement plans and savings options.
• Paid time off and holidays.
• Access to exclusive Disney perks and discounts.

Conclusion

If you are a motivated and experienced Architect - Customer Experience Designer looking to join a dynamic and innovative team, we encourage you to apply for this exciting opportunity. With a commitment to growth, innovation, and customer satisfaction, Disney is the perfect place to take your career to the next level. Apply now and become a part of our talented team!