Experienced Customer Support Representative - Call Center Operations for Walgreens
About Us
At Walgreens, we are committed to making a difference in the lives of our customers and communities. As a leading healthcare company, we strive to provide exceptional customer service and support to our patients and customers. Our team of dedicated professionals is passionate about delivering high-quality care and making a positive impact on the world.Job Summary
We are seeking an experienced Customer Support Representative to join our team in Illinois, USA. As a key member of our call center operations, you will be responsible for providing exceptional customer service and support to our patients and customers. This is an exciting opportunity to join a dynamic team and make a real difference in the lives of others.Key Responsibilities
As a Customer Support Representative, you will be responsible for:- Utilizing Walgreens' remedy information section strategies and rules to process new patient enrollment by entering information into the proper system.
- Handling patient medication requests within HIPAA guidelines and entering refill orders for processing.
- Investigating to obtain missing medication data, and deciphering clinical abbreviations (SIG codes).
- Settling all information passage-related exceptions.
- Handling correspondence to patients (inbound calls, visits, messages) and making outbound calls to prescribers and patients as necessary.
- Settling on phone calls to guarantors and others to obtain data, gain abrogate endorsement, or otherwise settle the patient's issue.
- Providing support to pharmacists, both those in the office and those at other locations.
- Recognizing and conveying issues to senior-level staff as necessary.
Essential Qualifications
To be successful in this role, you will need:- A Bachelor's degree in a related field.
- Excellent communication and interpersonal skills, both written and verbal.
- Basic level computer skills, including starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and accessing data online.
- Basic web browser skills, including opening a program, composing in URLs in the right field, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
- Moderate level keyboarding skills, including typing at least 25 WPM, typing by memory, and organizing documents.
Preferred Qualifications
While not required, the following qualifications would be beneficial:- Experience providing customer support to internal and external clients, including meeting quality standards for services and assessing customer satisfaction.
- Intermediate to advanced level keyboarding skills, including typing at least 35 WPM, typing by memory, and designing documents.
- Familiarity with Spanish and English.
Career Growth Opportunities and Learning Benefits
At Walgreens, we are committed to helping our employees grow and develop their careers. As a Customer Support Representative, you will have opportunities to:- Develop your skills and knowledge through ongoing training and development programs.
- Take on new challenges and responsibilities as you grow and develop in your role.
- Work with a talented and dedicated team of professionals who are passionate about making a difference in the lives of others.
Work Environment and Company Culture
As a Customer Support Representative, you will work in a fast-paced and dynamic call center environment. You will be part of a team that is dedicated to providing exceptional customer service and support to our patients and customers. Our company culture is built on a foundation of respect, empathy, and compassion, and we strive to create a work environment that is inclusive, supportive, and rewarding.Compensation, Perks, and Benefits
As a Customer Support Representative, you will be rewarded with a competitive salary of $26/hour, plus a range of benefits and perks, including:- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement savings plan with company match.
- Generous paid time off and holidays.
- Opportunities for professional development and career growth.