Dutch Speaking Customer Service Representative - Remote Work Opportunity with Global Leader in Customer Experience

Join the Concentrix Team as a Dutch Speaking Customer Service Representative

Unlock a world of opportunities with Concentrix, a global leader in customer experience, and embark on a rewarding career journey as a Dutch Speaking Customer Service Representative! We are seeking a highly skilled and motivated individual to join our team of game-changers, who engage with customers from top brands across various industries, including tech, finance, travel, fashion, healthcare, and more.

About Concentrix

Concentrix is an award-winning company driven by our people from 70+ countries, where ALL members contribute and support each other's success and well-being. We are recognized with prestigious awards like "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Our company culture is built on the principles of empathy, intelligence, and experience, and we strive to create a work environment that is inclusive, diverse, and authentic.

Job Summary

As a Dutch Speaking Customer Service Representative, you will play a vital role in delivering exceptional customer experiences, building sustainable relationships, and driving customer satisfaction. This is a unique opportunity to work remotely from anywhere in Greece, be part of a global team, and enjoy a competitive remuneration package. If you are a fluent Dutch speaker with excellent communication skills, a passion for customer service, and a desire to grow your career, we want to hear from you!

Key Responsibilities

• Manage inbound calls, emails, or live chats from customers
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call-handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Essential Qualifications

• Fluent in Dutch (written and spoken)
• Proven customer support experience or experience as a client service representative
• Good level of English (written and spoken)
• Strong focus on customer needs and understanding of how customers can behave
• Strong communication, problem-solving, and active listening skills
• Strong written skills
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
• Sense of ownership and pride in your performance and its impact on the company's success

Preferred Qualifications

• Experience working in a remote or home-based environment
• Familiarity with customer relationship management (CRM) software
• Knowledge of industry-specific regulations and compliance requirements

What We Offer

At Concentrix, we invest in our people and offer a range of benefits to support your unique lifestyle:

• 100% work from home (anywhere in Greece)
• Full Relocation Support (including flights, accommodation & transportation)
• Indefinite contract
• Competitive remuneration package (14 Salaries/year)
• 10% monthly performance bonus
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance + Dental Care
• Opportunities for international Career through the Concentrix International Mobility program
• A challenging working environment
• Employee events
• Free gym, well-being activities, and a rooftop cinema with Acropolis views
• Enjoy with your co-workers your lunch break at our new Restaurant

Career Growth and Personal Development

At Concentrix, we believe in empowering our people toward greater opportunities and brighter futures. We offer:

• Free Learning and Leadership Development programs
• Career growth and personal growth potential
• 80% of our managers and leaders have been promoted from within

Why Join Concentrix?

By joining Concentrix, you will be part of a global team that values diversity, inclusion, and authenticity. We offer a unique work environment that is supportive, collaborative, and inclusive. Our company culture is built on the principles of empathy, intelligence, and experience, and we strive to create a work environment that is free from discrimination and harassment.

How to Apply

If you believe you have what it takes to be a Dutch Speaking Customer Service Representative with Concentrix, submit your application without delay. We are keen to hear from talented candidates like you.

Equal Opportunity Employer

Concentrix is an equal opportunity employer, committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In accordance with Greek law, only applicants who are legally authorized to work in EU will be considered for this position.

Location

GRC Work-at-Home

Language Requirements

Dutch (Required), English

Time Type

Full time