Experienced Part-Time Front Desk Agent – Providing Exceptional Guest Experiences in a Dynamic, Remote Work Environment

About Falcon Point Resort and East West Hospitality

Falcon Point Resort, managed by East West Hospitality, is a picturesque vacation ownership destination nestled on the shores of Nottingham Lake in Avon, CO. Our resort offers 58 Vacation Ownership units and is dedicated to providing exceptional service and memorable experiences for our guests. As a leader in the hospitality industry, East West Hospitality has over 35 years of success managing resort communities and urban centers across the United States. We specialize in association, rental, and property management, hotels, spas, fitness, restaurants, and retail operations, with a strong focus on cultivating a culture of inclusivity, transparency, and community involvement.

Join Our Team as a Part-Time Front Desk Agent!

We are currently seeking a highly skilled and motivated Part-Time Front Desk Agent to enhance our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service, handling guest interactions, and ensuring seamless check-ins and check-outs. If you excel in communication, have strong telephone etiquette, possess prior experience in front desk or guest service roles, and thrive in a dynamic, fast-paced environment, we invite you to apply!

Key Responsibilities:

• Customer Service: Exhibit a positive attitude, professionalism, and outstanding customer service skills to ensure guest satisfaction.
• Technical Proficiency: Demonstrate proficiency in RDP reservation software and possess strong computer skills.
• Guest Interactions: Efficiently handle guest check-ins and check-outs, manage guest requests, and provide timely responses to maintenance and housekeeping needs.

Location and Schedule:

Falcon Point Resort is located in Avon, CO, and we offer a flexible schedule with full-time hours, including days, nights, and weekends. As a remote worker, you will have the freedom to work from the comfort of your own home, allowing you to maintain a healthy work-life balance.

Minimum Requirements:

• Customer Service skills: A strong ability to provide exceptional customer service and handle guest interactions with professionalism and poise.
• Front desk experience: Prior experience in front desk or guest service roles is preferred, but not required.
• English fluency: English fluency is required, and Spanish fluency is preferred.
• Authorization to work in the United States: Must have authorization to work in the United States year-round.

Benefits and Perks:

We offer a comprehensive benefits package, including:

• Convenient Location: Our resort is located in Avon, CO, with onsite parking and easy access to local amenities.
• Quarterly CSI Survey Bonus: Receive a bonus for meeting or exceeding guest satisfaction targets.
• Winter Incentive Program: Participate in a program designed to reward employees for their hard work and dedication during the winter season.
• 401(K) Plan: Contribute to a 401(k) plan with discretionary employer match.
• Career Development Trainings: Receive training and development opportunities to enhance your skills and advance your career.
• Discounted Gym Membership: Enjoy discounted membership rates at The Athletic Club Westin.
• Corporate Discounts: Take advantage of discounts at Eye Pieces & Venture Sports, as well as other local businesses.
• Sabbatical Program: Participate in a program designed to provide employees with time off to recharge and pursue personal interests.
• $500 Referral Program: Receive a referral bonus for successful hires.
• Employee Assistance Program: Access confidential counseling services and support.

Why Join East West Hospitality?

We are a company that values:

• Entrepreneurial Spirit: We encourage innovation and creativity in our employees.
• Local Roots: We are committed to supporting our local communities and fostering a sense of belonging among our employees.
• Transparency: We prioritize open communication and honesty in all aspects of our business.
• Supportive Culture: We strive to create a culture that is inclusive, supportive, and empowering.
• Personal Growth: We believe in investing in our employees' personal and professional growth.
• Collaboration: We foster a culture of teamwork and collaboration among our employees.

Career Growth Opportunities:

We offer a range of career growth opportunities, including:

• Professional Development: Receive training and development opportunities to enhance your skills and advance your career.
• Promotional Opportunities: Participate in a competitive promotion process to advance to leadership roles.
• Special Projects: Contribute to special projects and initiatives that align with your interests and skills.

How to Apply:

Ready to join our team? Click the link below to apply for this exciting opportunity!

Simple Application Process:

We make it easy to apply for this role. Simply click the link above, and we'll be in touch soon to discuss your qualifications and next steps.