Manager, Marketing Operations, Agency and Resource Management
Position Summary...
Sam's Club is seeking a Manager, Marketing Operations, Agency & Resource Management, to oversee the day-to-day operations of our agency partnerships and optimize our internal and external marketing resources. In this, you'll be a key player in ensuring our agency relationships are productive, cost-effective, and aligned with business goals. You'll also drive resource planning and allocation to maximize efficiency across marketing initiatives.
If you thrive in fast-paced environments, have a knack for strategic thinking, and excel at managing complex relationships, we want to hear from you!
What you'll do...
Agency Management:
- Oversee the administration and operations of Sam's Club's agency partnerships, identifying opportunities to improve efficiency and effectiveness.
- Lead annual and quarterly business reviews to ensure agencies are meeting evolving brand needs.
- Develop scalable feedback frameworks (scorecards, KPIs) to measure agency performance.
- Support agency evaluations, onboarding, and contract negotiations, working closely with Finance, Legal, and Procurement teams.
- Ensure competitive pricing from agency partners using historical data and industry benchmarks.
- Stay ahead of industry trends and integrate best practices into Sam's Club's agency management strategies.
- Oversee the resourcing and allocation of marketing functions, optimizing internal and external resources.
- Forecast upcoming resource needs using AirTable and flag opportunities for reallocation or investment.
- Analyze internal vs. external resource costs to drive efficiency and justify new resource investments.
- Identify workflow optimization opportunities to enhance go-to-market speed.
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