Remote Customer Service Representative – (Work From Home Job) – Indeed Jobs US

Sofa is seeking enthusiastic and dedicated Remote Customer Service Representatives from Newark, NJ to join our dynamic virtual team. If you're passionate about customer satisfaction and enjoy solving problems, this is a great opportunity to do meaningful work from the comfort of your home.

Whether you're experienced in customer support or looking for an entry-level role, Sofa offers full training, flexible scheduling, and competitive pay for candidates based in Newark or elsewhere in the U.S.

Key Responsibilities

• Manage inbound customer inquiries via phone, email, or live chat.

• Provide accurate information and timely solutions.

• Record and update customer information in internal systems.

• Uphold Sofa’s values of professionalism, empathy, and responsiveness.

• Collaborate with team members to enhance the customer experience.

Requirements

• Must be based in Newark, NJ or any U.S. location.

• Strong verbal and written communication skills.

• Comfortable working remotely and independently.

• Ability to multitask and manage time effectively.

• Previous customer service experience is a plus, but not required.

Benefits

• 100% remote role with all equipment provided.

• Competitive hourly rate: $18 – $24 per hour.

• Flexible part-time or full-time scheduling.

• Paid training and growth opportunities.

• Access to health and wellness benefits.

How to Apply: Go to the Sofa Careers page, look up “Remote Customer Service Representative,” select Newark, NJ as your location, and follow the application steps. A short online assessment will help us match you to the right role.