Bilingual Customer Service Representative - Hybrid Remote Opportunity with Sharecare in Miami, FL

Join Sharecare, a Leading Digital Health Company, as a Bilingual Customer Service Representative

Sharecare is revolutionizing the way people manage their health by providing a comprehensive and data-driven virtual health platform. As a pioneer in the digital health industry, Sharecare is committed to making high-quality care more accessible and affordable for everyone. With a philosophy that "we are all together better," Sharecare is dedicated to supporting individuals through the lens of their personal health.

We are seeking an experienced and bilingual Customer Service Representative to join our team in Miami, FL, as a Hybrid Remote- Bilingual Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and providers, answering inbound calls, and resolving customer inquiries in a professional and courteous manner.

About the Role

The Customer Service Representative is a critical role that requires a high level of customer service skills, knowledge of health information management (HIM) and/or Release of Information (ROI) systems, and the ability to work effectively in a fast-paced, dynamic environment. As a Bilingual Customer Service Representative, you will be the primary point of contact for our Spanish-speaking customers, providing them with accurate and timely information about our programs and services.

Key Responsibilities

• Respond to Customer Inquiries: Answer inbound calls from members and providers, identify, evaluate, and prioritize their needs, questions, and concerns.
• Provide Timely Resolutions: Formulate plans of resolution and respond appropriately and efficiently to customer inquiries.
• Maintain Customer Satisfaction: Maintain and restore customer satisfaction by partnering with other teams as needed.
• Analyze and Resolve Issues: Perform problem analysis, problem determination, and recommended resolutions to callers in accordance with standard protocol.
• Educate Customers: Proactively educate callers on program benefits and provide accurate information about Sharecare programs and services.
• Meet Performance Metrics: Meet or exceed established call center metrics, attendance standards, and quality levels.
• Document Information: Use computer tools to accurately process and document information.
• Escalate Issues: Escalate issues internally and follow up on escalated issues.

Essential Qualifications

• High School Diploma: A high school diploma or equivalent is required.
• Customer Service Experience: Prior experience in a customer service-related field is preferred.
• Great Communication Skills: Excellent communication skills, both written and verbal, are essential.
• Multitasking Ability: The ability to multitask and work effectively in a fast-paced environment is required.
• Microsoft Office Skills: General working knowledge of Microsoft Word and Outlook is necessary.
• Computer Proficiency: Computer keyboard proficiency and internet navigation skills are required.
• Teamwork: The ability to work effectively with others in a team environment is crucial.
• Adaptability: The ability to thrive in a fast-growing, always-changing environment is essential.
• COVID-19 Vaccination: COVID-19 vaccination is required.
• Bilingual: Bilingual in English and Spanish is a must.

Preferred Qualifications

• Health Information Management (HIM) and/or Release of Information (ROI) Systems: Knowledge of HIM and/or ROI systems is a plus.
• Previous Experience in a Call Center Environment: Previous experience working in a call center environment is desirable.

Skills and Competencies

To succeed in this role, you will need to possess excellent communication and interpersonal skills, be able to work effectively in a team environment, and have the ability to adapt to a fast-paced and dynamic environment. You will also need to be proficient in Microsoft Office and have excellent computer skills.

Career Growth Opportunities and Learning Benefits

At Sharecare, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and growing company. You will also have access to ongoing training and development programs to help you succeed in your role.

Work Environment and Company Culture

Sharecare is an Equal Opportunity Employer and E-Verify user. We are committed to creating a diverse and inclusive work environment that is welcoming to all employees. As a Hybrid Remote- Bilingual Customer Service Representative, you will have the flexibility to work from home or in our Miami, FL office, depending on your preference.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package that includes opportunities for career growth and development. Our benefits package is designed to support the well-being and financial security of our employees.

Why Join Sharecare?

At Sharecare, we are passionate about making a positive impact on people's lives. As a leading digital health company, we are committed to providing our employees with a dynamic and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon!

Sharecare is an Equal Opportunity Employer and E-Verify user. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.