Customer Support Representative - Intuit TurboTax Remote Customer Service Agent - Flexible Scheduling & Opportunity for Growth

Join the WooHoo! Crew as a Customer Support Representative for Intuit TurboTax

Are you a tech-savvy and customer-focused individual looking for a unique opportunity to provide exceptional support to Intuit TurboTax customers from the comfort of your own home? Do you want to create your own schedule and enjoy the flexibility of working remotely? Look no further! Working Solutions is seeking helpful and tech-savvy independent contractors to join our team as Customer Support Representatives for Intuit TurboTax.

About Intuit TurboTax and the Industry

Intuit TurboTax is a leading provider of tax preparation software, helping millions of individuals and small businesses navigate the complex world of taxes. As a Customer Support Representative, you will be an integral part of the Intuit TurboTax team, providing top-notch support to customers via various channels, including phone, chat, and video chat. This is a fantastic opportunity to gain experience in the industry, expand your skillset, and work with a well-known and respected brand.

Key Responsibilities

As a Customer Support Representative, your primary responsibilities will include:

• Assisting customers with software navigation and troubleshooting
• Helping customers locate prior returns and amendments
• Escalating calls when necessary to ensure customer issues are resolved efficiently
• Providing exceptional customer service via phone, chat, and video chat support channels
• Utilizing various software applications and systems to resolve customer issues

Requirements and Qualifications

Essential Qualifications

To be successful in this role, you will need:

• A sincere desire to assist customers and provide exceptional service
• Tech savviness and experience as an avid computer user
• The ability to multi-task and navigate multiple systems simultaneously
• Excellent communication skills, with a friendly tone and professional demeanor

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in customer support or a related field
• Familiarity with tax preparation software or similar applications
• Experience working in a remote or flexible work environment

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• The ability to work independently and manage your own schedule
• Strong attention to detail and organizational skills
• The ability to adapt to changing situations and priorities

Work Environment and Technology Requirements

To ensure success in this role, you will need to work in a quiet, uninterrupted space with an organized desk area and a professional appearance (if on camera). You will also need to have the following technology:

• A personal computer (no tablet)
• A broadband internet connection (recommended at least 10 MBPS)
• A wired internet connection (no wi-fi or mobile internet)
• A Windows 10 or Windows 11 operating system
• Valid antivirus software installed, running, and up to date
• A USB headset with microphone
• A webcam will be loaned to each contractor for the duration of the contract

Career Growth Opportunities and Learning Benefits

As a Customer Support Representative, you will have the opportunity to gain valuable experience and skills in customer support, software navigation, and problem-solving. You will also have access to training and support to help you succeed in your role. Additionally, you will have the opportunity to work with a well-known and respected brand, Intuit TurboTax, and be part of a team that is dedicated to providing exceptional customer service.

Compensation and Benefits

As an independent contractor with Working Solutions, you will have the opportunity to earn up to $19 per hour, plus incentives. During peak times (January - April), contractors can earn on average the equivalent of $16-$19/hour, and during non-peak times, $15.60-$17.50/hour. You will also have the flexibility to create your own schedule and work from home, eliminating the need for commuting.

Contractors on this program who meet or exceed key metrics earn incentives, including:

• $3/hour additional on all hours worked for anyone working over 12 productive hours (April 8th-11th)
• $4/hour additional on all hours worked for anyone working over 16 productive hours (April 8th-11th)
• $5/hour additional on all hours worked for anyone working over 20 productive hours (April 8th-11th and April 12th-14th)
• $10/hour additional on all hours worked for anyone working over 5 productive hours (April 15th)

Schedule and Flexibility

This is a seasonal contract that starts in January and runs through April 15th, 2024. As an independent contractor, you will have the flexibility to create your own schedule and work from home. You will be able to schedule available hours between 7 am and 11 pm CST, Monday - Sunday, with weekday and weekend options.

Important Information

Please note that we are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

As an independent contractor with Working Solutions, you will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions.

Conclusion

If you are a tech-savvy and customer-focused individual looking for a unique opportunity to provide exceptional support to Intuit TurboTax customers, we encourage you to apply for this exciting role. As a Customer Support Representative, you will have the opportunity to gain valuable experience, work with a well-known and respected brand, and enjoy the flexibility of working from home. Don't miss out on this opportunity - apply today!