Experienced Full Stack Customer Success Representative – K-12 Education Technology

About Think Academy U.S.

Think Academy U.S. is a cutting-edge education technology company, dedicated to providing innovative K-12 extra-curricular learning services through science and technology. As a subsidiary of TAL Education Group, a leading education company listed on the New York Stock Exchange (NYSE: TAL), we are committed to fostering local children's ability to think critically, strengthen their logic skills, and help them achieve their goals through our unique teaching techniques. With over 6 million students enrolled in our online and offline education platform each week, we are revolutionizing the way education is delivered.

Your Role: Customer Success Representative

We are seeking an enthusiastic and customer-focused Customer Success Representative to join our team. As a key member of our Customer Success team, you will have the opportunity to build scalable systems and processes that deliver an exceptional customer experience. Your primary responsibility will be to provide amazing customer experiences by supporting and consulting our potential and current parent-clients, ensuring their concerns are heard, understood, and addressed quickly.

Key Responsibilities:

• Act as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly.
• Foster positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction.
• Address parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner.
• Serve as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.

What We're Looking For:

We are looking for a highly motivated and customer-focused individual who is passionate about learning and growth. The ideal candidate will have:

• Previous customer service or customer-facing related experience (highly desired).
• A passion for learning and excitement to grow by tackling challenges head-on within a team.
• Strong verbal and written communication skills, with the ability to communicate effectively and efficiently.
• Comfortable working in a remote, fast-paced, and dynamic environment.
• Quick and clear in communication, with a knack for timely responses.
• Fluency in Mandarin (speaking, reading, and writing) is essential.

What We Offer:

We offer a range of benefits and perks that will make you feel valued and supported in your role:

• Flexible Remote Work: Work from anywhere that suits you best!
• Performance-Based Commission: Rewarding hard work with extra earnings.
• Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.
• Competitive Pay: $18-$20/hr.

Why Join Us?

At Think Academy U.S., we are committed to creating a workplace culture that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits that will help you achieve your goals. If you are a motivated and customer-focused individual who is passionate about learning and growth, we want to hear from you!

Equal Opportunity Employer:

Think Academy U.S. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Ready to Join Our Team?

If you are a motivated and customer-focused individual who is passionate about learning and growth, we want to hear from you! Apply now to join our team and be a part of our mission to revolutionize the way education is delivered.