Experienced Remote Customer Service Representative – Medicare Insurance Agency
Are you a customer service professional with a passion for delivering exceptional experiences to seniors and their families? Do you thrive in fast-paced environments and possess excellent communication skills? If so, we invite you to join our dynamic team at National United Medicare Advisors, a leading Medicare insurance agency based in Columbus, Ohio. As an Experienced Remote Customer Service Representative, you will be the face of our company, providing top-notch support to our clients and their loved ones. You will be responsible for answering phone calls, responding to inquiries, and resolving issues in a friendly, professional, and timely manner. If you're a team player with a positive attitude, excellent communication skills, and a passion for helping others, we want to hear from you!
About Us
At National United Medicare Advisors, we're dedicated to providing personalized Medicare insurance solutions to seniors and their families. Our team is passionate about making a difference in the lives of our clients, and we're committed to delivering exceptional service and support. As a remote customer service representative, you'll be an integral part of our team, working from the comfort of your own home office.
Responsibilities
As an Experienced Remote Customer Service Representative, your key responsibilities will include:
- Answering phone calls and responding to inquiries from clients and their families
- Providing exceptional customer service, resolving issues, and addressing concerns in a friendly and professional manner
- Entering data into multiple online systems, ensuring accuracy and attention to detail
- Collaborating with our team to resolve complex issues and provide comprehensive support
- Participating in ongoing training and development to stay up-to-date on industry trends and best practices
- Maintaining a quiet, distraction-free home office with a PC or MAC and high-speed internet
Requirements
To be successful in this role, you'll need to possess:
- A minimum of 5 years of fast-paced office experience
- A minimum of 5 years of experience at one company in your work history
- Excellent verbal communication skills, with the ability to communicate effectively with clients and colleagues
- A friendly, outgoing, and confident personality that shines every time you answer the phone
- Good technical skills, with the ability to navigate multiple online systems and software
- Patience and understanding when working with the 65+ age demographic
- Ability to thrive and stay organized in a fast-paced environment
Preferred Qualifications
While not required, experience in the following areas is highly desirable:
- Fast-paced doctors' offices
- Fast-paced small insurance companies
- Customer service experience in a Medicare insurance agency or related field
Work Environment
As a remote customer service representative, you'll work from the comfort of your own home office, with the flexibility to work in a quiet, distraction-free environment. Our team works collaboratively through video chat, allowing us to communicate quickly and effectively with each other. This remote position offers the same experience as working in an office, without the commute.
Training and Development
All training will be provided on-the-job, with a comprehensive onboarding program to ensure your success. You'll receive ongoing training and development to stay up-to-date on industry trends and best practices.
Benefits
As a full-time W-2 employee, you'll enjoy the following benefits:
- Competitive salary of $40,000 per year
- On-the-job training and development opportunities
- Paid time off (PTO) starting at 2 hours per pay period, increasing to 40 hours per year after one year of service, 80 hours per year after three years of service, 120 hours per year after six years of service, and 160 hours per year after ten years of service
- Professional development assistance to help you grow and succeed in your career
- Work from home flexibility, with the ability to work from the comfort of your own home office
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
Equal Employment Opportunity
National United Medicare Advisors is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
Contact Us
For more information about this opportunity, please contact us at [[email protected]](mailto:[email protected]) or visit our website at [www.numedicareadvisors.com](http://www.numedicareadvisors.com). We look forward to hearing from you! Apply for this job