Experienced Customer Care Representative – Delivering Exceptional Client Experiences in a Dynamic Fleet Risk Management Environment

About CEI

At CEI, we're redefining the fleet risk management industry by putting people first, then business. Our commitment to delivering a superior client experience drives our innovation and hard work. As a leading pure-play fleet manager, we provide unmatched products and services to our clients, and we're seeking like-minded individuals to join our team.

Join Our Team

We're excited to announce an opportunity for a Customer Care Representative to join our Element Driver Support team. As a key member of our team, you'll play a critical role in delivering value to our customers and ensuring an exceptional client experience. Our culture is built on the principles of innovation, empowerment, decision-making, and accountability, and we're committed to the success of our clients, employees, and investors.

About the Role

As a Customer Care Representative, you'll provide exceptional customer support to clients and drivers who communicate with our contact center through phone, email, or chat. You'll work independently in a fast-paced team setting, handling incoming calls and resolving issues efficiently to minimize driver/client time. Your goal will be to strive for first call resolution, exhibit empathy during interactions, and provide solutions and alternatives to meet customer needs.

Responsibilities

* Provide service to customers via telephone, chat, and email regarding first-level Web Support, Fuel Card, Vehicle Ordering, Title & Registration/Licensing, Toll Management, Insurance Cards, and Remarketing inquiries. * Handle calls in an efficient manner, minimizing driver/client time to resolve issues. * Strive for first call resolution. * Exhibit applicable empathy during interactions, to ensure a superior customer experience. * Assess customer needs, clarify information, research any issue, and provide solutions and/or alternatives. * Meet personal/team qualitative and quantitative targets. * Work effectively in a team environment, and when needed, provide back-up support for administrative tasks. * Regularly attend work during scheduled shift.

Requirements

* High school diploma or equivalent required. * 1+ year(s) customer service work experience required, contact center experience preferred. * Excellent customer service and communication skills (verbal and written). * Strong organizational skills, time management, and multitasking skills. * Considers and appropriately incorporates perspectives from others. * Demonstrates proficiency with Microsoft Office Suite, including Word, Outlook, and Excel.

Telecommuting Requirements

* Quiet dedicated work area. * Ability to keep all company-sensitive documents secure (if applicable). * Access to a high-speed internet connection. * Ability to attend in-office training, meetings, and events.

What's in it for You

* A culture of innovation, empowerment, decision-making, and accountability. * Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness. * Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays). * Hybrid work environment for most positions.

Career Growth Opportunities and Learning Benefits

At CEI, we're committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals. Our culture is built on the principles of innovation, empowerment, decision-making, and accountability, and we're committed to the success of our clients, employees, and investors.

Work Environment and Company Culture Highlights

* Our office is located in Hopkins, MN, and we offer a hybrid work environment for most positions. * We're committed to diversity and inclusion, and we're an equal opportunity employer. * We're proud to offer a comprehensive benefits package, including health and welfare benefits, paid time-off programs, and additional amenities.

Compensation, Perks, and Benefits

* Competitive salary and benefits package. * Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness. * Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays). * Hybrid work environment for most positions.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Note: CEI is an equal opportunity employer committed to diversity and inclusion. We're pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status, or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Apply for this job