Solution Architect / Technical Architect - Smartsheet Platform Expertise and Technical Leadership
Join the Team that's Revolutionizing Customer Engagement
At Concentrix, we're on a mission to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet. As a leader in the industry, we're constantly looking for talented professionals who share our vision and are passionate about delivering exceptional results.As a Solution Architect / Technical Architect, you will play a critical role in driving success for our clients by designing, building, and implementing solutions that leverage Smartsheet, the Smartsheet API, and integrations between Smartsheet and other products. This is a 100% remote opportunity, giving you full control over your work environment.
About the Role
We're looking for an experienced Solutions Architect to lead quality, efficiency, and customer satisfaction by leading customer conversations and assisting customers with designing, building, and implementing solutions that leverage Smartsheet, the Smartsheet API, and integrations between Smartsheet and other products.Key Responsibilities:
- Develop, build, and deploy custom solutions leveraging the Smartsheet API
- Lead consulting engagements that require custom development with customers
- Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
- Translate business requirements into well-architected solutions that best leverage the Smartsheet platform, our partners, and our API
- Participate in technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
- Provide oversight and governance of Smartsheet projects
- Serve as the Smartsheet subject matter expert (SME) on Smartsheet product capabilities and extensibility scenarios that leverage the API
- Develop tools, processes, and best practices to ensure customers are realizing the greatest possible value from Smartsheet
- Expand upon the Smartsheet solution portfolio, demonstrating best practices in design for use cases across a variety of industries and business functions
- Determine solution feasibility and costing in support of our Sales team for new engagements
- Review and validate solution designs produced by other Services team members
- Manage the technical delivery of custom development, integrations, and data migration elements of a Smartsheet implementation
- Maintain a target billable utilization aligned to the role
- Provide feedback to our Product & Platform Engineering teams that inform additional product and service sales opportunities
- Other duties as assigned
Requirements and Qualifications
Essential Qualifications:
- 3+ years of hands-on working experience in the configuration, customization, and implementation of SaaS applications
- Passion for working with leading-edge, web-based technologies and a desire to deeply understand Smartsheet's benefits, use cases, and business and technical elements
- Understanding of systems architecture and ability to design scalable performance-driven solutions
- Understanding of key design patterns and large data volume best practices
- Knowledge of data integration tools and experience integrating SAAS applications with different business systems (ETL, CRM, business analytics, reporting, etc.)
- Knowledge of object-oriented analysis and design and database design
- Development experience (.net, java, javascript, python, NodeJS, etc.)
- Strong background in design/development of large web-based or client-server systems, or complete software product lifecycle exposure
- Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end-user personnel in large enterprises
- Proven ability to drive projects from concept through completion with minimal guidance
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
- Strong understanding of release management, code versioning best practices, and deployment methodologies
- Bachelor's degree in MIS, CIS, CS, or equivalent combination of relevant work experience and education
Preferred Qualifications:
- Experience with Smartsheet platform and API
- Technical Architect with any framework experience (.net / Java)
What We Offer
At Concentrix, we're committed to providing our employees with a comprehensive benefits package, including:- Competitive salary
- Private medical plans
- Retirement savings plans
- Paid learning days
- Flexible workplaces
Career Growth Opportunities and Learning Benefits
As a Solution Architect / Technical Architect at Concentrix, you'll have the opportunity to:- Develop and deploy custom solutions that drive business results
- Lead consulting engagements and drive customer satisfaction
- Collaborate with cross-functional teams to design and implement solutions
- Expand your skills and knowledge through training and development programs
- Take on new challenges and responsibilities as you grow in your career
Work Environment and Company Culture
At Concentrix, we're proud of our company culture, which values:- Diversity and inclusion
- Collaboration and teamwork
- Innovation and creativity
- Customer satisfaction and engagement
- Employee well-being and growth
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including:- Competitive salary
- Benefits package
- Flexible work arrangements
- Opportunities for growth and development