Billing Specialist

The Billing Specialist will report to the Manager, Fee Support in the R&C Operations. This role is responsible for billing, payment processing, and maintenance of Annual Account Fees on all client accounts supporting multiple billing frequencies. The Administrator will ensure accurate and timely collection of fees. The ideal candidate will have good time management skills, be able to prioritize work and provide timely feedback to Team Lead and Manager. Through verbal and written communication, the incumbent will need to develop, strengthen, and maintain a positive relationship with all internal departments. • Process credit card, ACH, invoices and direct debit billing transactions • Complete daily processing of collecting fees including, posting of checks, wires and ACH transactions • Manage client advisor billing and maintenance • Review and process high volume of client account fee waivers • Research and respond to inquiries via emails, instant messages, phone calls, scanned documents and case resolution within our CRM system • Review of daily scanned documents in our imaging system • Communicate regularly with multiple internal departments and business partners • Record important notes and supporting documentation within the client account portal • Daily balancing reports and numerous monthly fee reconciliation audits • Maintenance of client accounting records with new or updated payment method and/or client contact information changes • Credit card management • Extensive research and review of account discrepancies • Effectively communicate and utilize sound judgement to escalate issues that may require intervention of the Team Lead or Manager • Assist in the development and revision of policies and procedures with emphasis on internal controls • Ensure that all processing consistently meets established service levels, policies and procedures and done with a high degree of accuracy • Other duties and projects as assigned