Experienced IT Support Specialist – Network Infrastructure and Desktop Application Development
Are you an IT professional with a passion for delivering exceptional technical support and expertise in network infrastructure and desktop application development? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as an Experienced IT Support Specialist. At blithequark, we are committed to providing innovative solutions and exceptional customer service to our clients. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our network infrastructure and desktop applications. You will be responsible for providing technical support to our clients, troubleshooting issues, and implementing solutions to resolve problems.
About blithequark
blithequark is a leading provider of IT solutions and services, dedicated to helping businesses and organizations achieve their goals through innovative technology and exceptional customer service. Our team of experts is passionate about delivering high-quality solutions that meet the unique needs of our clients.
Responsibilities
As an Experienced IT Support Specialist, you will be responsible for:
- Providing technical support to clients via phone, email, chat, and in-person visits
- Troubleshooting and resolving technical issues related to network infrastructure, desktop applications, and other IT systems
- Conducting site visits to investigate issues and implement solutions
- Collaborating with internal teams to resolve complex technical issues
- Maintaining accurate records of technical issues and resolutions
- Providing training and support to clients on the use of IT systems and applications
- Staying up-to-date with the latest technology trends and advancements
Key Responsibilities:
* Answers client support requests and determines the technical support issue (i.e., software or hardware related) and maintains trust in blithequark
- Speaks with clients by telephone to discuss identified issues or concerns and resolve the issues (e.g., equipment or software glitch, client error, etc.)
- Investigates identified issues by gathering information, researching online resources, and reviewing internal documentation to identify solutions and implement fixes
- Conducts site visits within the area to investigate issues and implement or upgrade equipment and software as necessary
- Conducts follow-up with clients to confirm issues were resolved completely
- Completes service orders to prevent functional delays in resolving issues
Requirements
* Ability to communicate complex technical information to both technical and non-technical clients
- Knowledge of Microsoft Windows Operating Systems (client/server)
- Experience with Cisco VPN, Citrix, Phantom, Symantec, Desktop Applications, Dynamic Catalog, and other Internet browsers (desired)
- Technical certifications such as A+, Network+, or MCP (desired)
- Technical work experience (desired)
Compensation and Benefits
Our compensation package is designed to reflect the cost of living across various US geographic markets. The base hourly rate for this position ranges from $22.10 to $35.90 per hour. Pay is based on a combination of factors, including market area, work-related information, skills, education/training, and work experience. Candidates may be eligible for annual short-term and long-term incentive compensation programs, depending on the level of the position. Payments under these annual programs are not guaranteed and are subject to various factors, including individual performance, team performance, and organizational performance. This position is eligible for a bonus based on organizational performance. Candidates may be eligible for Clinical/physician-recommended medication coverage, Dental and Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Life Insurance and Accidental Death and Dismemberment, Disability Pay Security Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as legally required, Limited Employee Stock Purchase Program.
Employee Type
Full-time
Equal Employment Opportunity
blithequark is committed to providing a work environment free from discrimination, harassment, and retaliation.
Other Requirements
* Must be a U.S. citizen or national, an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer Apply Now! Apply for this job