Pharmacy Manager, Amazon Pharmacy

About the position

Responsibilities

• Responsible for the overall safety, quality, performance and customer experience of the operations.
• Manage daily operations within the site, including meeting CPT times for same day deliveries, in partnership with co-located facilities and transportation.
• Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate.
• Set and clarify requirements and expectations for employees. Measure performance, provide feedback, and hold the team to a high bar.
• Educate pharmacy staff on policies, reporting guidelines, and expectations as they relate to best quality practices.
• Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their site to meet and exceed the operating plan.
• Manage workflow, escalations and effectively delegate across your leadership team in partnership with the Sr Pharmacy Operations Manager.
• Stay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers.
• Coordinate with the corporate legal team to maintain licensure of the pharmacy and its staff with various state pharmacy boards. Continuously monitor licensure requirements.
• Align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP).
• Responsible for the site's growth and partnering with capacity planning and facilities for all growth workforce management needs.
• Develop talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda.
• Implement change and/or develop new processes as required to provide ability to better service customers, reduce cost to serve and improve contribution.
• Maintain the customer's profile through leveraging our PharmacyOS/Pharmacy Lite database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies).
• Other duties as assigned.

Requirements

• Doctorate or Bachelor's Degree in Pharmacy.
• Active/Good Standing Pharmacist license in North Carolina.
• Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety.
• Experience with performance metrics, process improvement and Lean techniques.
• Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.
• Able to manage detail, establish root cause and be able to extract and manipulate data.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1 year Staff Pharmacist experience within Amazon Pharmacy (if currently an Amazon employee).

Nice-to-haves

• 2+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.
• Ability to handle changing priorities and use good judgment in stressful situation.
• Demonstrated ability to successfully develop others into higher levels of leadership in an organization.
• Entrepreneurial in mind, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial.
• An analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills.
• Interest in long-term career development through assignments in multiple FCs across the nation.

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