Experienced Customer Support Agent & KYC Analyst - Japanese Speaking/Fintech/Payment/NIGHT SHIFT
Are you a customer-centric professional with a passion for delivering exceptional support and ensuring compliance in a fast-paced Fintech and Payment industry? Do you have a strong background in customer service, problem-solving, and analytical skills? If so, we invite you to join our dynamic team at blithequark as a Customer Support Agent & KYC Analyst, working in a night shift role to support customers in the Japanese time zone.
About blithequark
blithequark is a rapidly growing, progressive business based in the City of London, offering its employees career development in a fast-paced, collegial working environment. Our company is dedicated to delivering excellence in our working practice, supporting clients in the end-to-end recruitment process, and providing top-notch customer service. We are proud to be an award-winning client in the Fintech and Payment industry, and we are looking for talented individuals like you to join our team.
Job Summary
We are seeking a highly skilled Customer Support Agent & KYC Analyst to work in a night shift role (12:00 AM to 09:00 AM, 5 days per week, with occasional weekend and bank holiday shifts) to support our customers in the Japanese time zone. As a Customer Support Agent & KYC Analyst, you will be responsible for handling customer complaints, providing timely and appropriate solutions, and following up to ensure resolution via chat, email, or phone support. You will also be responsible for reviewing and analyzing customer information to ensure compliance with regulatory requirements and company policies.
Key Responsibilities
* Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or phone support.
- Maintain detailed records of customer interactions, inquiries, comments, and complaints.
- Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
- Review and analyze customer information to ensure compliance with regulatory requirements and company policies.
- Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date with industry trends, regulatory requirements, and company policies to ensure compliance and provide exceptional customer support.
Essential Qualifications
* Fluent proficiency in Japanese (written and spoken)
- Strong problem-solving skills with the ability to provide reasonable solutions to customers
- Prior experience in customer-oriented or KYC roles is preferred but not essential
- Excellent written and verbal communication skills in English
- Strong customer service skills, including empathy, patience, and problem-solving abilities
- Familiarity with customer service software and tools
- Ability to work independently and as part of a team in a fast-paced environment
- Willingness to work the night shift, from 12:00 AM to 09:00 AM, 5 days per week, and occasionally including weekends and bank holidays
Preferred Qualifications
* High school diploma or equivalent; college degree preferred
- Relevant experience in customer service, preferably in a global support environment
- Excellent communication and interpersonal skills
Skills and Competencies
* Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong customer service skills, including empathy, patience, and problem-solving abilities
- Familiarity with customer service software and tools
- Ability to stay up-to-date with industry trends, regulatory requirements, and company policies
Career Growth Opportunities and Learning Benefits
At blithequark, we believe in investing in our employees' growth and development. As a Customer Support Agent & KYC Analyst, you will have opportunities to:
- Develop your skills and knowledge in customer service, problem-solving, and analytical skills
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Stay up-to-date with industry trends, regulatory requirements, and company policies
- Participate in training and development programs to enhance your skills and knowledge
- Contribute to the success of our company and make a meaningful impact on our customers' lives
Work Environment and Company Culture
blithequark is a dynamic and fast-paced work environment that values collaboration, innovation, and customer satisfaction. Our company culture is built on the principles of:
- Customer-centricity: We put our customers at the heart of everything we do.
- Innovation: We encourage creativity, experimentation, and continuous improvement.
- Collaboration: We work together as a team to achieve our goals and deliver exceptional customer service.
- Respect: We value diversity, inclusion, and respect for all individuals.
Compensation, Perks, and Benefits
We offer a competitive salary of £27,400.00 per year, plus:
- 8 hour shift
- Night shift
- Weekend availability
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are passionate about delivering exceptional customer support, ensuring compliance, and being part of a dynamic team, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Application Question(s)
* Do you currently have the right to work in the UK for at least one year?
Language
* Japanese (required)
Work Location
* Remote Apply for this job