Experienced Customer Service Representative - Utilities Account - 100% Remote/Hybrid Opportunity in St. Louis, Missouri
Are you an exceptional listener with a passion for delivering outstanding customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark, a leading provider of outsourced business processing solutions, as a Customer Service Representative for our Utilities Account.
About blithequark
At blithequark, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. With a strong commitment to customer satisfaction, we strive to provide exceptional service to our clients and their customers.
Join Our Team Today!
We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for delivering excellent customer service and creating sustainable value for customers via phone, email, chat, and correspondence. You will handle calls about billing and payments, service requests from customers looking to start up service moving into a new home, and stopping service as they move out.
Responsibilities:
* Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for
- Provide essential support in navigating the customer's inquiries and explaining it in simple terms to the customer
- Discover solutions using tools and resources to help meet the customer's needs
- Empathize and resolve concerns to simplify the customer's experience
- Navigate through multiple computer applications with speed & accuracy
Hybrid Work at Home Requirements:
* High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (blithequark will ship you company equipment to use)
- Dedicated, Quiet, & Secured Workspace with No Distractions
- A USB Wired Headset with Noise Canceling Microphone
Additional Requirements:
* 18+ Years & High School diploma or its equivalent
- Minimum of 1 year of customer service call center experience
- Self-driven and able to focus on the same task/objective for long periods of time
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency & overall technical knowledge
- Open availability between 8:00am-5:00pm Monday through Friday Central standard time, Training hours may vary
- Professional positive attitude & courteous telephone etiquette
- Customer focused personality and the motivation to achieve goals
- Must pass background check including credit review and assessments in training
Benefits & Perks:
* Hybrid Work Onsite - 2350 Market St in St. Louis Missouri
- Pay is $16.50 per hour + performance-based incentives
- Work in office Monday, Tuesday, Thursday and remote from home Wednesday & Friday
- Free secure and gated parking
- Access up to 50% of your pay immediately after your shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Training
- Hybrid Work Environment
- Opportunity for Professional Development
About blithequark
blithequark partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. blithequark customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on blithequark and our services can be found on our website.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).
How to Apply
To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you! Apply Job! Apply for this job