Experienced Full Stack Data Entry Specialist – Remote Customer Service Representative

Are you a highly motivated and detail-oriented individual looking for a challenging and rewarding remote job opportunity? Do you have excellent communication skills and a passion for delivering exceptional customer service? If so, we invite you to join blithequark's dynamic team as a Full Stack Data Entry Specialist – Remote Customer Service Representative.

About blithequark

blithequark is a leading healthcare and retail organization dedicated to making a positive impact on people's lives through better health. With a rich legacy of innovation and community involvement, blithequark operates over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. Our team of dedicated professionals is committed to delivering an exceptional omnichannel experience, leveraging cutting-edge technology to provide top-notch products and services to our customers.

Job Summary

As a Full Stack Data Entry Specialist – Remote Customer Service Representative, you will play a vital role in supporting our customers and patients by providing accurate and timely data entry services. You will be responsible for performing a range of tasks, including data entry, patient enrollment, and customer communication, while maintaining the highest level of professionalism and integrity. This is a full-time remote position, offering a competitive hourly rate of $25-$35 per hour.

Key Responsibilities

* Perform data entry tasks using blithequark's solution information systems, ensuring accuracy and adherence to guidelines and regulations.

• Handle patient medicine demands within HIPAA guidelines and enter top-off orders for processing.
• Investigate missing prescription data, decipher clinical abbreviations (SIG codes), and resolve data entry-related issues.
• Provide exceptional customer service to patients, responding to inbound calls, visits, and messages, and making outbound calls to prescribers and patients as needed.
• Resolve external exceptions by inspecting, gathering data, making adjustments, and resubmitting for processing according to individual arrangement requirements.
• Make phone calls to guarantors and others to acquire data, gain supersede endorsement, or resolve external exceptions.
• Provide support to pharmacists, both in-office and remotely, recognizing and escalating issues to senior-level staff as necessary.
• Acquire a dynamic pharmacist license or certification within the initial 90 days and maintain a current pharmacist license or certification.

Essential Qualifications

* High school diploma or equivalent.

• Basic computer skills, including:

+ Starting and closing a computer. + Using a mouse to point and click. + Starting and closing programs. + Switching between programs. + Saving files. + Printing reports. + Accessing data online.

• Basic web search skills, including:

+ Opening a program. + Writing in URLs in the correct location. + Using a web search engine. + Bookmarking a website. + Navigating using back/forward/stop buttons. + Completing forms online.

• Basic keyboarding skills, including:

+ Typing at least 25 words per minute. + Typing by memory. + Organizing reports.

• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least one year of pharmacy experience in a retail or call center environment.

• At least one and a half years of pharmacy experience with a license or certification by the state as granted by the State Board for Pharmacy or a widely recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction.
• Intermediate to advanced level keyboarding skills, including:

+ Typing at least 35 words per minute. + Typing by memory. + Designing reports.

• Familiarity with Spanish and English.

What We Offer

* Competitive hourly rate of $25-$35 per hour.

• Opportunity to work in a dynamic and supportive remote team environment.
• Comprehensive training and onboarding program.
• Ongoing professional development and growth opportunities.
• Recognition and rewards for outstanding performance.
• A chance to make a positive impact on people's lives through better health.

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to register as a candidate and submit your application. Apply for this job