Experienced Tier 1 Support Specialist (Remote - Customer Service, Night Shift) at blithequark
Are you a customer service rockstar with a passion for technical support and a knack for delighting end-users? Do you thrive in fast-paced environments and excel at prioritizing competing tasks? If so, we have an exciting opportunity for you to join blithequark's growing team of support professionals!
About blithequark
blithequark is a leading provider of unified healthcare communication solutions, featured on this year's Inc 5000 list as one of the fastest-growing private companies in America. With an impressive 88% growth rate over the past three years, we're on a mission to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting. Our solutions have been recognized for their excellence in clinical communications, scheduling, and patient engagement, and we're committed to furthering our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions.
Join Our Team
By joining blithequark, you'll have the unique opportunity to come alongside us as we continue to innovate and grow. Our team is passionate about making a difference in the lives of healthcare professionals and patients, and we're looking for like-minded individuals to join our ranks. As a Tier 1 Support Specialist, you'll play a critical role in supporting and delighting our end-users, including physicians, nurses, and system administrators.
Responsibilities
As a Tier 1 Support Specialist, you'll be responsible for:
- Fielding incoming client communications via phone, chat, and our online customer portal
- Helping end-users administer their blithequark applications
- Training end-users on how best to use our phone, mobile, and web applications
- Owning basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identifying root cause(s) and making the appropriate configuration changes to resolve the issue
- Consulting, designing, configuring, and deploying custom applications leveraging best practices to meet workflow needs of blithequark's end-users
- Building and revising new user accounts based on established standards and best practices
- Working with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
- Collaborating with other blithequark teams, including customer success, integration, and technical teams, on escalated technical issues
Requirements
To be successful in this role, you'll need:
- Strong technical aptitude
- Excellent written and verbal communication skills
- Excellent analytical and troubleshooting skills
- Ability to work in a fast-paced environment and successfully prioritize competing tasks
- High customer empathy and exceptional customer service skills
- Access to high-speed internet
- Ability to work some holidays and one weekend day per week
- Willingness and excitement to work evenings or overnights and/or weekends
What We Offer
As a blithequark employee, you'll enjoy:
- A comprehensive benefits package, including health, dental, vision, life, and disability insurance options available day one
- 401K with match and immediate vesting
- 17 company holidays, 2 floating holidays, and a competitive paid time off policy
- Internal advancement opportunities
- A remote-first work environment
- The opportunity to work with a talented team of professionals who are passionate about making a difference in the lives of healthcare professionals and patients
How to Apply
If you're a customer service rockstar with a passion for technical support and a knack for delighting end-users, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer and is committed to compliance with all applicable state and federal laws prohibiting employment discrimination. We invite individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing undue hardship.
Job Type
Full-time
Location
Remote (U.S. only)
Schedule
Night shift (evenings or overnights and/or weekends)
Salary
$19/hour
Benefits
Comprehensive benefits package, including health, dental, vision, life, and disability insurance options available day one; 401K with match and immediate vesting; 17 company holidays, 2 floating holidays, and a competitive paid time off policy; internal advancement opportunities; remote-first work environment.
Application Deadline
Open until filled.
Start Date
December 2, 2024.
About the Job
As a Tier 1 Support Specialist, you'll be responsible for providing technical support and assistance to blithequark's end-users, including physicians, nurses, and system administrators. You'll work closely with other teams, including customer success, integration, and technical teams, to resolve escalated technical issues and provide exceptional customer service. This is a remote position, and you'll need to have access to high-speed internet and be able to work some holidays and one weekend day per week.
Why Work for blithequark?
At blithequark, we're passionate about making a difference in the lives of healthcare professionals and patients. We're committed to innovation and growth, and we're looking for like-minded individuals to join our team. As a blithequark employee, you'll have the opportunity to work with a talented team of professionals, enjoy a comprehensive benefits package, and advance your career in a dynamic and fast-paced environment.
How to Apply
If you're a customer service rockstar with a passion for technical support and a knack for delighting end-users, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job