Experienced Customer Service Representative I - Summer Employment Opportunity at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative I for a summer employment opportunity. As a valued member of our team, you will play a critical role in providing top-notch support to students and families navigating the Department of Education's Free Application for Federal Student Aid (FAFSA) process.
About blithequark
blithequark is a nonprofit 501(c)3 corporation dedicated to helping student borrowers repay their education loans and promoting access in higher education. With a strong philanthropic heritage of giving through grants to colleges, universities, and research groups, we remain committed to improving student outcomes, especially for underserved students, families, and institutions. As we continue to evolve and expand our services, we're seeking talented individuals like you to help shape our company's future and deliver exceptional care and service to our customers.
The Opportunity
As a Customer Service Representative I at blithequark, you will be part of a remote team that is passionate about making a difference in the lives of students and families. This is a full-time temporary position, scheduled for 45 to 90 days of employment, with the possibility of extension or conversion to a permanent role. You will have the opportunity to work on high-volume outbound and inbound call campaigns, utilizing approved call scripts and compliance guidelines to provide consistent high-quality service to customers.
Essential Duties and Responsibilities
As a Customer Service Representative I, you will be responsible for:
- Participating in high-volume outbound and inbound call campaigns based on assigned call lists
- Adhering to approved call scripts and compliance guidelines
- Providing consistent high-quality service to customers
- Responding to customer questions while ensuring the highest standards of customer service
- Utilizing software, scripts, and tools appropriately
- Appropriately documenting all encounters in clear and concise online logs
- Employing empathic support to customers
- Performing all other duties and responsibilities as assigned
Knowledge, Skills, and Abilities
To succeed in this role, you will need:
- Good customer service skills
- Excellent verbal and written communication skills
- Professional phone voice and etiquette
- Ability to follow instructions and scripts
- Skilled in active listening
- Proficient with computers, and good typing skills
- Strong time management and decision-making skills
- Knowledge of the FAFSA
- Knowledge of college financial aid and admissions processes
Qualifications
To be considered for this role, you must:
- Possess a high school diploma or equivalent
- Have four to six months of customer service experience in a call center environment
- Be available to work a flexible schedule, including evenings and weekends
Preferred Qualifications
While not required, experience working in a college financial aid office or a college administrative office would be beneficial. Additionally, proficiency in multiple software systems and tools would be an asset.
Work Environment
As a remote employee, you will have the flexibility to work from the comfort of your own home. Our office work environment is climate-controlled, with no substantial exposure to adverse environmental conditions. You will be required to maintain a dedicated workspace with a reliable internet connection and necessary equipment.
Equal Employment Opportunity
blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified individuals from all backgrounds, including individuals with disabilities and protected veterans. We are proud to be an equal opportunity employer and are committed to creating a workplace that is inclusive and respectful of all employees.
How to Apply
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of students and families, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
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