Experienced Full Stack Business Systems Support Manager – Shipboard Operations and Terminal Support

Every day at Disney Cruise Line, we strive to bring the magic of Disney to life, creating cherished memories and genuine connections with our guests. As a Business Systems Support Manager, Shipboard Operations and Terminal Support, you will be a Subject Matter Expert (SME) who provides Production Support and Operational Support for the various systems and interfaces used by Disney Cruise Line Terminal Operations and Shipboard Operations. These systems are used both shoreside and onboard our ships. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

About Disney Cruise Line

Disney Cruise Line is a part of the Walt Disney Parks and Resorts U.S., Inc. We are a global leader in the cruise industry, offering unique and immersive experiences for our guests. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as one of the most respected and beloved cruise lines in the world. As a member of our team, you will be part of a diverse and inclusive environment, working alongside a professional and supportive community to create unforgettable experiences for our guests.

Job Summary

As a Business Systems Support Manager, Shipboard Operations and Terminal Support, you will be responsible for providing Production Support and Operational Support for the various systems and interfaces used by Disney Cruise Line Terminal Operations and Shipboard Operations. You will work closely with Business Operations and Business Technology to provide information and guidance to the business unit that will have a significant impact on their planning and decision making. You will also be responsible for capturing operational requirements, performing and coordinating user acceptance testing, and developing Standard Operating Guides, manuals, policies, and procedures.

Key Responsibilities

* Support embarkation operations and shipboard Cast Members, Crew, and Partners to provide systems operation guidance and training at our homeport and outport locations.

• Provide systems support for ongoing operations, new ship construction, launches, and dry docks.
• Collaborate with Business Operations and Business Technology to provide information and guidance to the business unit that will have a significant impact on their planning and decision making.
• Capture operational requirements for, or on behalf of, Travel Services, Terminal Operations, shipboard Cast Members, Crew, and external partners.
• Perform and coordinate user acceptance testing of new system releases, incidents, outages, and issue resolution.
• Develop Standard Operating Guides, manuals, policies, and procedures. Partner with the appropriate training teams to provide support across lines of business.
• Responsible for effective and timely communication of issues, incidents, new releases, and outages.
• Gather requirements, design, build, and manage business rules within applications.
• Provide appropriate systems access within established guidelines for both Shoreside Cast and Shipboard Crew for applicable applications.
• Cast Member may be asked to travel independently, domestically and internationally, in support of the business operation. Travel may account for up to or in excess of 20% of the working year.
• Must be available 24/7 and provide rotational on-call support including nights, weekends, and holidays. On-call support may require immediate action, escalation, oversight, and maintained engagement until impact resolution has been achieved.

Requirements

* Strong knowledge in one or more cruise or travel-related applications such as Seaware, Fidelio, OARS, DXP, Silverwhere, and willingness to learn new applications.

• Strong knowledge of Microsoft Office applications.
• Experience with software and hardware hierarchies and related dependencies.
• Experience with reporting applications such as Business Objects and Tableau.
• Proven ability to be a self-starter with minimal supervision and follow-up.
• Proven ability to work in a fast-paced environment, successfully meeting deadlines.
• Excellent oral and written communication skills, with strong attention to detail.
• Excellent planning, organizing, and project management skills.
• Ability to work flexible hours, including weekends, nights, and holidays, and nationally/internally with a US Passport for international travel.

Preferred Qualifications

* Strong knowledge of Disney Cruise Line products and services.

• Prior leadership experience.
• Knowledge of SAP, report writing applications, and property management systems.

Education Requirements

* Bachelor's degree or equivalent.

Career Growth Opportunities and Learning Benefits

As a member of our team, you will have access to a wide range of career growth opportunities and learning benefits, including:

• Professional development programs and training opportunities.
• Mentorship and coaching from experienced professionals.
• Opportunities for advancement and career growth.
• Access to cutting-edge technology and tools.
• Collaborative and inclusive work environment.

Work Environment and Company Culture

Disney Cruise Line is a dynamic and fast-paced work environment, with a focus on innovation, quality, and customer satisfaction. Our company culture is built on a foundation of respect, inclusivity, and teamwork, with a commitment to creating a positive and supportive work environment for all employees.

Compensation, Perks, and Benefits

Disney Cruise Line offers a competitive salary, as well as a range of benefits and perks, including:

• Health and savings benefits.
• Educational opportunities.
• Special extras that only Disney can provide.
• Access to exclusive employee discounts and perks.
• Opportunities for career growth and advancement.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to the link below. Apply To This Job

Equal Opportunity Employer

Disney Cruise Line is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law.

Job Posting Segment

Commercial Strategy

Job Posting Primary Business

Customer & Trade Experience

Primary Job Posting Category

Business Operations (General)

Employment Type

Full time

Primary City, State, Region, Postal Code

Celebration, FL, USA

Alternate City, State, Region, Postal Code

Date Posted

2024-11-26 Apply for this job