Experienced Customer Service Coordinator – Remote Customer Service Careers at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Coordinator. In this role, you will be the face of our company, interacting with customers in a courteous, efficient, and professional manner to promote and sell air journeys, provide assistance with passenger check-in and load acceptance, and resolve customer complaints.

Why You'll Love This Job

As an Experienced Customer Service Coordinator at blithequark, you will have the opportunity to:

• Work in a remote setting, allowing you to maintain a healthy work-life balance and enjoy the flexibility of working from home
• Collaborate with a diverse team of professionals who share your passion for delivering exceptional customer experiences
• Develop your skills and knowledge in customer service, sales, and conflict resolution
• Enjoy a competitive hourly rate of $20/hour
• Take advantage of our comprehensive benefits package, including travel perks, health benefits, wellness programs, and more

Responsibilities

As an Experienced Customer Service Coordinator, you will be responsible for:

• Promoting and selling air journeys to the traveling public or freight forwarders
• Providing assistance with passenger check-in and load acceptance
• Interpreting authority's guidelines and requirements for domestic and international journeys or shipment shipments
• Meeting and dispatching planes within set-up times
• Providing assistance to troubled passengers and customers
• Protecting business assets and revenue
• Possessing the physical capability and dexterity to perform various job-related duties
• Using organizational skills to perform multiple tasks within a limited timeframe
• Being self-motivated and requiring minimum supervision
• Responding and assisting during safety and emergency situations
• Following internal and external regulations and procedures
• May be required to drive and operate air stairs to board and deplane passengers
• Responsible for the overall performance in the work location and may be required to lead and direct the work of other employees
• May be required to perform Passenger Operation Control capabilities, including air-to-ground communication and Tower capabilities

Requirements

To be successful in this role, you will need:

• A high school degree or GED
• The ability to read, write, fluently speak, and understand the English language
• Bilingual language skills are required in some locations
• An applicable valid driver's license as required by local authorities
• Must satisfy FAA criminal history checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable
• Must be able to obtain suitable airport authority and/or US Customs security badges, if applicable
• Ability to work abnormal and/or prolonged hours, including weekends and holidays
• Must be able to work on a regular and timely basis

What You'll Get

As an Experienced Customer Service Coordinator at blithequark, you will enjoy:

• Travel perks: Take advantage of our extensive network of flights and destinations, and enjoy discounts on hotels, cars, cruises, and more
• Health benefits: Access comprehensive health, dental, prescription, and vision benefits, as well as digital health visits and flexible spending accounts
• Wellness programs: Take advantage of our wellness programs, including employee assistance programs, pet insurance, and more
• 401(k) program: Available upon hire, with company contributions available after one year
• Additional benefits: Enjoy discounts on hotels, cars, cruises, and more, as well as our Employee Assistance Program and pet insurance

About blithequark

At blithequark, we value diversity and inclusion, and strive to create a dynamic and inclusive work environment that meets the needs of our diverse customer base. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, and to helping employees reach their full potential.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our dynamic team at blithequark. Apply Job! Apply for this job