Experienced Full Stack Customer Service Manager – Airline Operations and Client Experience

Are you ready to embark on a journey that will take you to new heights, challenge your skills, and help you grow as a professional? Look no further than blithequark, where we're seeking a highly motivated and experienced Customer Service Manager to join our team. As a key member of our Airports Group within the Client Experience Division, you'll have the opportunity to make a real impact on the lives of our customers and colleagues alike. At blithequark, we're not just looking for someone to fill a role – we're looking for a leader who is passionate about delivering exceptional customer service, fostering a positive and inclusive work environment, and driving business results. If you're a results-driven individual with a strong track record of success in customer-facing roles, we want to hear from you.

Why You'll Love This Job

As a Customer Service Manager at blithequark, you'll have the opportunity to:

• Drive operational excellence while maintaining a safety-conscious culture that prioritizes employee and customer well-being
• Be a safety advocate, identifying and addressing potential safety concerns on a case-by-case basis
• Set and achieve team and individual goals aligned with departmental and organizational objectives
• Mentor and guide frontline colleagues in skill development, customer service excellence, and company culture behaviors
• Establish and maintain effective relationships with colleagues that foster empathy, trust, respect, and pride
• Ensure the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments
• Advance effective communication among departments to engage our team in achieving shared objectives
• Embody the fundamental values of blithequark: Energy, Accountability, Productivity, Reliability, Trustworthiness, Good Faith, Authenticity, Inspiration, and Reliability
• Oversee escalated service issues and be visible to colleagues when issues arise
• Communicate key corporate and local information to frontline leaders in a timely and effective manner, setting expectations and ensuring colleagues understand the why behind the focus/criticality
• Demonstrate the ability to learn and apply association contract rules/regs in daily interactions with frontline colleagues and local association leaders

What We're Looking For

To be successful in this role, you'll need:

• A Bachelor's degree
• 3+ years of experience in customer-facing roles, with a strong track record of success in leadership positions
• Knowledge of airline operations, customer service principles, and industry regulations
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment
• Strong analytical and decision-making skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Ability to work rotating shifts, including weekends, holidays, and days off
• Valid USPS clearance or ability to obtain USPS clearance (USPS has a five-year US residency requirement)

What We Offer

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, vision, and prescription coverage from day one
• Virtual doctor visits, flexible spending accounts, and other wellness programs
• 401(k) program with employer contributions after one year
• Additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more

Join Our Team

At blithequark, we're committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We believe that our colleagues are our greatest asset, and we're dedicated to providing them with the tools, resources, and opportunities they need to succeed. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving business results, we want to hear from you. Apply now to join our team and take your career to new heights! Apply Job! Apply for this job