Experienced Customer Support Representative – Public Benefit Programs Enrollment

Are you passionate about making a difference in people's lives? Do you possess excellent communication skills, a patient demeanor, and a strong ability to multitask? If so, we invite you to join blithequark as a Customer Support Representative, providing essential support to individuals enrolling in public benefit programs. This unique and rewarding opportunity allows you to work from the comfort of your own home, making a tangible impact on the lives of others.

About blithequark

blithequark is a leading organization dedicated to providing innovative solutions in the healthcare industry. Our mission is to empower individuals and families to access essential resources and support, ensuring their well-being and peace of mind. As a Customer Support Representative, you will be an integral part of our team, working closely with individuals to navigate the enrollment process and provide personalized support.

Key Responsibilities

As a Customer Support Representative, you will be responsible for:

• Answering inbound calls and interacting with customers in a professional, empathetic, and compassionate manner
• Providing information in accordance with established policies, procedures, and privacy laws
• Assisting customers with program enrollment, including routing them to the appropriate contacts via three-way calls
• Assisting customers with their communication needs, such as relay services for callers with speech or hearing impairments, translation services for callers who don't speak English, etc.
• Placing outbound calls as needed to share time-sensitive information with customers
• Using multiple computer systems to access data and document information

About You

To succeed in this role, you should possess:

• At least one year of customer service experience
• Excellent written and verbal communication skills
• Great active listening skills
• Strong attention to detail
• Strong PC skills, including the ability to quickly learn new computer applications
• A positive attitude
• Empathy, patience, and professionalism
• Strong multitasking skills and the ability to adapt to change in a fast-paced environment
• The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures
• Good problem-solving and de-escalation skills
• The ability to maintain confidentiality of sensitive information

Your Home Office Environment

To ensure a seamless and efficient work experience, you will need:

• A computer meeting the following criteria:

+ Operating System: Windows 10 or 11 + Memory: 8GB of RAM + CPUs (Speed

• Processors): 6

+ Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software

• Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
• Dual monitors
• A USB noise-cancelling headset
• A webcam for your certification experience

Flexible Hours of Operation

As a Customer Support Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are:

• Monday, 8:00 AM to 5:00 PM ET
• Tuesday, 8:00 AM to 4:00 PM ET
• Wednesday, 8:00 AM to 01:00 PM ET
• Thursday and Friday, 8:00 AM to 11:00 AM ET

Pay and Perks

This flexible opportunity pays independent contractors $13 per hour. As an independent contractor, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive:

• One-on-one mentorship
• Free certification and ongoing development opportunities
• The freedom and flexibility to choose your own schedule, within the client's hours of operation
• The chance to achieve better work-life balance

You'll also be able to take advantage of blithequark Perks, a program that recognizes the service provided by independent contractors to blithequark's clients and their customers via the blithequark Marketplace platform. With the blithequark Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!

Where blithequark Contracts

blithequark contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

Why Join blithequark?

At blithequark, we're committed to creating a supportive and inclusive work environment that allows our independent contractors to thrive. We believe in the importance of work-life balance and offer flexible scheduling to ensure that you can meet your personal and professional goals. If you're passionate about making a difference in people's lives and possess the skills and qualities we're looking for, we invite you to join our team as a Customer Support Representative. Apply now and take the first step towards a rewarding and fulfilling career with blithequark. Apply Job! Apply for this job