[Remote] Regional Director Operations, PE-backed Veterinary Platform

Note: The job is a remote job and is open to candidates in USA. Chamberlain Advisors is conducting an executive search for a Regional Director of Operations for a private equity-backed veterinary hospital platform. The role involves leading operations across multiple sites, fostering a high-performance culture, and driving growth through operational excellence and partnership with hospital leadership.

Responsibilities

• Building strong, trust-based relationships with veterinarians and hospital leadership to support recruiting, training, and retention efforts
• Leading through influence and partnership to foster accountability, service excellence, and a culture aligned with the company’s strategic mission
• Providing mentorship, coaching, and development programs for managers, administrative staff, and hospital teams
• Maintaining regular communication to review practice performance and drive continuous improvement
• Facilitating collaboration and community-building within markets and across the region
• Investing time in the field to engage with hospital teams, building trust and fostering engagement
• Owning and managing P&L responsibilities while setting and exceeding financial targets in partnership with site leaders and regional managers
• Analyzing key business drivers such as volume growth, service mix, pricing, and margins to identify opportunities for improvement
• Employing structured management processes to diagnose operational challenges and develop actionable plans
• Leading financial and operational reviews with hospital leadership to drive transparency, accountability, and results
• Prioritizing initiatives based on impact and urgency to balance immediate operational issues with long-term strategic goals
• Supporting onboarding and integration of newly affiliated veterinary practices with minimal disruption
• Collaborating with cross-functional teams (marketing, recruiting, HR, finance) to execute growth initiatives including scheduling optimization, client retention, and site expansion
• Managing capacity planning, succession, and recruitment strategies for veterinary providers and hospital staff
• Leading change management and continuous improvement projects to increase operational efficiency, team productivity, and customer experience
• Developing and monitoring capital budgets and ROI analyses to support expansion and resource allocation decisions
• Forecasting future business needs and contributing to strategic planning at hospital, market, and regional levels

Skills

• Bachelor’s degree required; Master’s degree (MBA or related) highly preferred
• Minimum 5 years of multi-site operational or management experience in fast-growth healthcare services, with veterinary experience considered a strong plus
• Proven track record managing P&L, budgeting, personnel, and building high-performing teams across multiple locations
• Strong analytical skills with the ability to assess complex, ambiguous data and make actionable strategic and operational recommendations using tools like Excel, PowerPoint, and Tableau
• Exceptional communication skills, both verbal and written, with executive presence and ability to influence at all levels
• Demonstrated success implementing scalable processes in partnership with senior leadership to achieve company goals
• Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment
• Collaborative mindset with proven ability to build relationships and work effectively across practice-level teams and corporate functions
• Self-motivated and capable of working independently with minimal supervision
• Comfortable spending significant time in the field (50-75% of time) to engage with and support veterinary practices.

Company Overview

• Chamberlain is a talent acquisition firm for organizations that seek human capital differentiation. It was founded in 2016, and is headquartered in Chicago, Illinois, US, with a workforce of 51-200 employees. Its website is http://www.chamberlainadvisors.co.

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