Experienced Overnight Employee Assistance Program (EAP) Consultant – Telephonic Assessments and Consultations for Employee Wellness

About Acentra Health

Acentra Health is a pioneering healthcare company that exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. As a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals, we come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

Join Our Team of Passionate Individuals

We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. Our team is dedicated to being a vital partner for health solutions in the public sector. We believe in empowering our employees to take charge of their careers and accelerate better outcomes. If you're passionate about making a difference in people's lives, we invite you to join our team of passionate individuals.

Job Summary

The EAP Consultant performs clinical telephonic assessments and consultations, delivering comprehensive referrals and ensuring diligent follow-up for managers, employees, and their family members covered by the Employee Assistance Program. This role requires a strong and diverse skillset in relevant areas to drive success. As an EAP Consultant, you will have the opportunity to work with a team of bright and motivated people, offering expert consultations, short-term issue resolution, and comprehensive referral services for all members seeking assistance.

Key Responsibilities

• Conduct both routine and urgent clinical risk assessments, offering expert consultations, short-term issue resolution, and comprehensive referral services for all members seeking assistance.
• Provide management consultation services to various levels of management and human resources within our broad customer base. The EAP Consultant must demonstrate proficiency in assessing a wide spectrum of workplace issues and devising suitable action plans, remaining well-versed in essential workplace legislations like ADA, DOT, Sexual Harassment, and Duty to Warn.
• Display a comprehensive understanding of the organization's customer base, staying updated on issues affecting customers from both legislative and customer-specific standpoints.
• Engage in additional assigned duties to support internal and external customers in achieving the EAP department's goals.

Schedule

This overnight position requires working from 7:00 PM to 7:00 AM EST on a rotating schedule, totaling 80 hours over a two-week pay period. As an EAP Consultant, you will have the flexibility to work from home and maintain a healthy work-life balance.

Required Qualifications/Experience

• Master's degree in social work, Counseling, Psychology, or related field required.
• Independent license and CEAP preferred.
• Minimum 3-5 years employment in the mental health field where the assessment of mental Illness and substance abuse was a key function.
• Must have knowledge of confidentiality laws and their exceptions.
• Understand the concept of the dual client.
• Must have clinical skills to perform a risk assessment and develop an action plan that meets the client's needs.
• Knowledge of chemical dependency, indicators of risk associated with withdrawal, and appropriate treatment modalities.

Preferred Qualifications/Experience

• EAP experience (2 years preferred).
• Some call center experience is highly preferred.
• The consultant should understand the Critical Incident Stress Debriefing (CISD) process and be able to develop an action plan to address immediate customer needs.
• Ability to multi-task in a fast-paced environment.
• Ability to remain calm in a crisis.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Ability to problem-solve, exercise judgment, and make critical decisions.
• Strong organizational skills.
• Strong interpersonal skills in an environment that requires team effort.
• Ability to think creatively.
• Self-starter with drive and desire to learn.
• To be flexible and adapt to change.
• Ability to work independently but know when to seek supervision.

Why Choose Acentra Health?

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. As an EAP Consultant, you will have the opportunity to make a significant impact in people's lives and work with a team of passionate individuals who share your values.

Compensation

The pay range for this position is $53,856 - $74,800. Based on our compensation program, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

How to Apply

We invite you to seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Visit our website at Acentra.com/careers/ to submit your application. We are an Equal Opportunity Employer and welcome applications from diverse candidates.

Equal Employment Opportunity

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Apply Now

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.