Experienced Customer Service Representative (Chat) – Vision Care Industry Pioneer
At blithequark, we're revolutionizing the way people access vision care. As a leading provider of innovative products and services, we're committed to making a positive impact on the lives of our customers and the industry as a whole. With a rich history dating back almost 30 years, we've built a legendary culture that's award-winning and unparalleled. Our parent company, blithequark, is owned by KKR, one of the world's largest and most successful private equity investment companies. We're proud to be a part of a company that shares our values and is dedicated to putting the customer first.
Join Our Team
We're seeking an experienced Customer Service Representative (Chat) to join our team at blithequark. As a key member of our customer-facing team, you'll be responsible for providing top-notch service to our customers through live chat and email. If you're a self-starter with a passion for delivering exceptional customer experiences, we want to hear from you.
The Details
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Start Date:
February 19, 2024
Training:
Three weeks of comprehensive training, Monday through Friday, from 10 AM to 5 PM MST. The fourth week will be your regular schedule, with training and post-training work performed remotely.
Full Time or Part Time positions:
We offer both full-time and part-time positions to accommodate your needs.
Starting base pay:
$15.00 per hour
Shift:
Between 11 AM and 11 PM MST, with a required Saturday or Sunday shift each week
What You'll Do
As a Customer Service Representative (Chat), you'll be responsible for:
- Answering 2-3 incoming chats using the LiveEngage (LivePerson) platform
- Replying to incoming emails from customers
- Requesting contact lens prescriptions via phone from eye care providers as needed
- Consulting customers on the best value for their contact lens purchase
- Providing top-notch customer service in a fast-paced environment
- Delivering solutions to customers in a way that creates a positive experience
- Maintaining high performance metrics, including quality, sales, and dependability
- Problem-solving and thinking on your feet to keep the customer and company in mind
Why We'll Love You
We're looking for a team member who embodies our company values: Big-hearted, Tenacious, Unconventional, and Better together! If you're a:
- High school diploma (or GED equivalent) holder with a strong work ethic
- Self-starter with great typing and computer skills (at least 35 words per minute)
- Hustler who's driven, motivated, proactive, and disciplined
- Multitasker who can prioritize and think on the fly
- Innovator with a passion for delivering exceptional customer experiences
- Previous customer service and sales experience is a plus
Perks
As a member of our team, you'll enjoy:
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- Tuition reimbursement
- 401(k) match
- Exposure and training to other roles in the company
- Career pathing, internal internships, and other development opportunities
Who You Are
If you're a humble, hungry, and smart individual with a technical aptitude, resourcefulness, and a self-motivated attitude, we want to hear from you. You're a collaborative team player who's always looking for ways to improve and grow.
Apply Now
If you're ready to join a dynamic team that's changing the face of vision care, apply now! As a remote applicant, you must live in one of the following approved states: Utah. Apply Job!
Note:
For remote applicants to be considered, you must live in one of the approved states listed above. Apply for this job