Experienced Chat Specialist – Automotive and Recreational Vehicle Sales, Service, and Finance
Are you a customer service enthusiast with a passion for technology and a knack for multitasking? Do you enjoy working in a fast-paced environment where no two conversations are ever the same? If so, we invite you to join blithequark's dynamic team of Chat Specialists in Corpus Christi, TX. As a remote opportunity, you'll have the flexibility to work from the comfort of your own home, while still being part of a collaborative and supportive team.
About blithequark
blithequark is a leading provider of innovative solutions for the automotive and recreational vehicle industries. Our mission is to empower dealerships to succeed in an increasingly digital marketplace. With a focus on customer service, lead generation, and revenue growth, we're committed to helping our clients achieve their goals. As a Chat Specialist, you'll play a critical role in representing our dealer clients favorably online and turning website traffic into revenue-generating leads.
Responsibilities
As a Chat Specialist, you'll be responsible for:
- Handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and narrowing down on appointment information to schedule appointments.
- Capturing customer contact information for lead generation and client review, summarizing interactions based on customer needs for client review, and developing and maintaining a knowledge base of evolving products and services.
- Providing exceptional customer service, responding to customer inquiries in a timely and professional manner, and resolving issues in a fair and efficient way.
- Collaborating with the team to achieve sales and customer satisfaction goals, participating in training and development programs to stay up-to-date on products and services, and contributing to a positive and supportive team environment.
Qualifications
To succeed as a Chat Specialist, you'll need:
- Previous experience in retail customer service or the automotive industry (although not necessary, it's a plus).
- Basic internet and window-based computer skills, including proficiency in Microsoft Office and Google Suite.
- Strong ability to multitask, with experience in gaming or other fast-paced environments a plus.
- Positive and professional demeanor, with excellent written and verbal communication skills.
- Ability to adapt to change and thrive in a quick-paced work environment.
Requirements
To apply for this role, you'll need:
- Your own computer or laptop with a webcam, second monitor, microphone, and external mouse.
- To live within the state of Texas.
- A quiet, dedicated workspace free from distractions (this is a remote position).
- Ability to attend 4 weeks of remote training, Tuesday-Saturday between the hours of 11am-7:30pm EDT.
- Ability to type at least 35 WPM, with 40 and above preferred.
Compensation and Benefits
As a Chat Specialist, you'll enjoy a competitive hourly rate of $13 per hour, with opportunities for career growth and professional development. You'll also have access to a range of benefits, including:
- Flexible work arrangements, including remote work options.
- Opportunities for professional development and training.
- Collaborative and supportive team environment.
- Recognition and rewards for outstanding performance.
Why Join blithequark?
At blithequark, we're passionate about creating a positive and supportive work environment that fosters growth, innovation, and collaboration. As a Chat Specialist, you'll have the opportunity to:
- Work with a dynamic and supportive team of professionals.
- Develop your skills and expertise in a fast-paced and ever-changing industry.
- Contribute to the success of our dealer clients and help them achieve their goals.
- Enjoy a range of benefits and perks, including flexible work arrangements and opportunities for professional development.
How to Apply
If you're a motivated and customer-focused individual with a passion for technology and a knack for multitasking, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience. We can't wait to hear from you!
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