Experienced Customer Support Representative – Delivering Exceptional Experiences for Interviewing Candidates and Customers

At blithequark, we're revolutionizing the way organizations discover, engage, assess, and hire the best talent. As a leader in the talent experience space, we're dedicated to developing fair and objective hiring solutions that empower our customers and their candidates. We're now seeking a highly motivated and customer-obsessed individual to join our award-winning Customer Support Team as a Customer Support Representative.

About blithequark

blithequark is the talent experience leader, accelerating the way organizations discover, engage, assess, and hire the best talent. Our text-enabled end-to-end talent experience platform includes video interviewing, assessments, and conversational AI. With over 30 million video interviews and 200 million chat-based candidate engagements under our belt, we've helped over 800 pioneering customers around the globe build awesome teams and connect with awesome candidates.

Our Culture

At blithequark, we're committed to building a diverse and inclusive culture based on a foundation of respect and inclusion. We believe in embracing fair and objective hiring practices, not just for our customers but also for our own team members. Our culture is built on a passion for innovation, customer obsession, and a drive to always improve. We're a community that values open communication, proactive problem-solving, and celebrating successes.

Job Description

As a Customer Support Representative at blithequark, you'll be the front-line of our experience for interviewing candidates and customers alike. You'll be responsible for providing exceptional customer service through phone, chat, and email, ensuring that our clients and their candidates have an amazing experience with our platform. Your passion for delivering the best possible customer experience will shine through in every interaction, and you'll strive to continuously improve our processes and services.

Key Responsibilities:

* Resolve customer and candidate issues via phone, email, and chat, providing timely and effective solutions

• Complete projects assigned by the support manager, demonstrating a proactive and resourceful approach
• Identify, research, and resolve customer issues using the blithequark system, staying up-to-date with the latest features and functionality
• Follow-up on customer inquiries not immediately resolved, ensuring that every issue is addressed and closed
• Complete call logs and reports, providing valuable insights into customer interactions and trends
• Recognize, document, and alert the supervisor of trends/ issues in customer calls, driving process improvements and enhancements
• Recommend process improvements, leveraging your expertise and knowledge of the blithequark platform
• Nights or weekend hours might be required depending on shift, demonstrating your flexibility and commitment to 24/7 customer support
• Be an expert in the blithequark platform, helping our customers and their candidates understand the value of our technology
• Document and manage your cases for each Support interaction you have, maintaining accurate and detailed records
• Recognize, document, and alert leadership of trends in contacts and ongoing issues, driving strategic decision-making and process improvements
• Identify and communicate support process and product improvements, ensuring that our customers and candidates receive the best possible experience
• Delight each of your contacts with positive and encouraging interactions, building strong relationships and fostering a sense of community

Qualifications:

* Excellent interpersonal communication skills, with the ability to effectively communicate with customers, candidates, and internal stakeholders

• Positive attitude and drive to always be improving, with a passion for delivering exceptional customer experiences
• Expert reading and writing skills, with the ability to clearly and concisely communicate complex information
• Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
• 2+ years experience in a customer service role, with experience in a technical support role a plus
• Strong problem-solving skills and ability to be resourceful, with a focus on finding creative solutions to complex issues
• Experience with Salesforce or another CRM preferred, with a strong understanding of customer relationship management principles
• Experience communicating with customers preferred, with a focus on building strong relationships and delivering exceptional customer experiences
• Flexible schedule, with the ability to work nights or weekends as required
• Requires US Citizenship to work in this position

Additional Information:

blithequark is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. blithequark is an equal opportunity employer, committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.

States where blithequark is currently hiring:

AL, AZ, CA, FL, GA, IA, ID, IL, IN, LA, MI, MN, MO, MS, MT, NC, NE, NM, NV, NY, OK, PA, SC, TN, TX, UT, WI.

How to Apply:

If you're a motivated and customer-obsessed individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our award-winning Customer Support Team as a Customer Support Representative. Apply for this job