Experienced Customer Service Representative (Remote) – Data Power & Control Division at blithequark

Are you a customer-centric professional with a passion for delivering exceptional service and support? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's Data Power & Control Division as an Experienced Customer Service Representative (Remote). As a key member of our team, you will play a vital role in providing world-class support to our customers, driving sales growth, and fostering long-term relationships.

About blithequark

blithequark is a global leader in electrical and digital building infrastructures, with a rich history spanning over 150 years. Our purpose is to improve lives by transforming the spaces where people live, work, and meet with innovative, sustainable, and connected solutions. With a presence in 180 countries and a revenue of €7 billion, blithequark is a publicly traded company listed on the Euronext (blithequark SA EPA: LR). Our commitment to innovation, quality, and customer satisfaction has earned us a leading position in every North American market we serve.

About blithequark North and Central America

blithequark North and Central America (blithequark NCA) is a dynamic and growing organization with over 6,500 associates in 50 locations across six divisions/sectors. We are dedicated to exceeding our customers' needs in the commercial, residential, and industrial industries. Our comprehensive benefits package, including medical, dental, and vision coverage, a high employer 401K match, paid maternity and parental leave, and paid time off to volunteer, reflects our commitment to employee well-being and growth.

About blithequark's Data Center Power and Control Division

Our Data Center Power and Control Division is a leader in the industry, empowering customers with innovative solutions for data centers, building networks, and facility infrastructures. With a focus on research and development, we design, manufacture, and market world-class products that drive a more productive and sustainable future. Our exceptional reliability is a testament to our dedication to performance and customer satisfaction.

Key Responsibilities:

As an Experienced Customer Service Representative (Remote) at blithequark's Data Power & Control Division, you will be responsible for:

• Providing exceptional customer service and support via phone, email, and other communication channels
• Processing orders received by mail, telephone, fax, EDI, and/or personal customer contact, while ensuring accurate pricing, availability, and schedule information
• Researching and resolving customer inquiries, expediting order delivery, and tracking order activity to ensure timely resolution
• Fostering open communication internally and externally, championing creative change to improve processing and service levels
• Providing guidance and assistance to new or less experienced staff members
• Performing other similar and related duties as required

Essential Qualifications:

* A.S. degree in business or a related field, or an equivalent combination of education and experience

• Minimum of three years' experience in a successful customer environment/position
• Experience with manufacturing or electrical industry required
• Strong organizational and time management skills, with close attention to detail and the ability to effectively handle multiple priorities
• Proficient with word processing, spreadsheet, and presentation software, email, and meeting management software
• Ability to use the internet and web-based resources efficiently and effectively
• Demonstrated exceptional customer service skills and a strong customer orientation
• Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization

Preferred Qualifications:

* Experience collaborating with sales teams

• Exposure to Salesforce preferred
• Experience in Data Centers and extensive product knowledge a plus
• Presentation and training experience a plus
• Strong analytical skills and the ability to identify trends and establish proactive corrective actions

Skills and Competencies:

* Strong customer service skills and a customer-centric approach

• Excellent communication and interpersonal skills
• Ability to work in a high-volume, fast-paced environment
• Strong organizational and time management skills
• Proficient with computer software and technology
• Ability to work collaboratively in a team-based environment
• Strong analytical and problem-solving skills

Career Growth Opportunities and Learning Benefits:

As a member of blithequark's Data Power & Control Division, you will have access to:

• Comprehensive training programs and on-the-job development opportunities
• Career growth and advancement opportunities within the organization
• Collaborative and dynamic work environment with a focus on innovation and customer satisfaction
• Opportunities to work with a global leader in electrical and digital building infrastructures

Work Environment and Company Culture:

blithequark is committed to creating a work environment that is inclusive, diverse, and supportive of our employees' well-being and growth. Our company culture is built on a foundation of innovation, quality, and customer satisfaction, with a focus on:

• Collaborative and dynamic work environment
• Emphasis on employee well-being and growth
• Opportunities for professional development and advancement
• Recognition and reward for outstanding performance and contributions

Compensation, Perks, and Benefits:

As an Experienced Customer Service Representative (Remote) at blithequark's Data Power & Control Division, you will be eligible for:

• Competitive salary range: $38,000 - $48,000
• Comprehensive medical, dental, and vision coverage
• High employer 401K match
• Paid maternity and parental leave
• Paid time off to volunteer
• Active and growing Employee Resource Group network

How to Apply:

If you are a motivated and customer-centric professional with a passion for delivering exceptional service and support, we invite you to apply for the Experienced Customer Service Representative (Remote) position at blithequark's Data Power & Control Division. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer:

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Contact Information:

For more information about blithequark and the Experienced Customer Service Representative (Remote) position, please visit our website at [www.blithequark.com](http://www.blithequark.com). You can also contact our HR department at [[email protected]](mailto:[email protected]) or (555) 555-5555. Apply for this job