Experienced Remote Customer Service Representative – Health Insurance Enrollment Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark's elite team of Remote Customer Service Representatives. As a key member of our team, you will play a vital role in making finding and enrolling in health insurance simple, empowering millions of consumers across the country to make better health plan decisions.

About blithequark

blithequark is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our innovative solutions empower individuals to navigate the complex world of health insurance with ease. With a strong commitment to customer satisfaction, we strive to create a motivating and positive work environment, even in a remote setting. Our vision is to revolutionize the way people interact with health insurance, and we're looking for talented individuals like you to join our mission.

Job Summary

As a Remote Customer Service Representative, you will be responsible for delivering an exceptional customer experience, managing customer accounts, and providing technical support. You will work closely with our team to ensure that customers receive the highest level of service, from initial contact to enrollment completion. If you're a self-driven, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Inbound and outbound calls to customers, addressing their queries and concerns

• Delivering the highest level of customer service experience consistently, meeting or exceeding customer satisfaction targets
• Managing customer accounts, providing technical support, and resolving issues in a timely and professional manner
• Application data entry, ensuring accuracy and attention to detail
• Online chat inquiries as assigned, responding promptly and professionally
• Interpreting and following defined procedures and policies, adhering to regulated guidelines for communications via all channels
• Creative problem-solving skills, flexibility, and adaptability to changing projects and updates
• Time and task management, multitasking, and task prioritization to meet deadlines and deliver results
• Extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent upon passing required exams

Qualifications

* Moderate to advanced computer skills, with a high level of comfort learning new technology

• High level of professionalism, with excellent verbal and written communication skills
• Comfortable working from home, with a dedicated, private, and secure workspace
• Self-motivated and success-driven, with a strong commitment to delivering exceptional results
• Ability to commit to full attendance during the 3-week training period and pass required exams

Preferred Experience

* Previous experience in customer support or technical support roles

• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center environment
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

What We Offer

* Paid training, ensuring you're equipped with the skills and knowledge to excel in your role

• Full-time, seasonal temp-to-permanent roles, with opportunities for career growth and advancement
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home, with a collaborative and supportive team environment
• 401K match, Individual Coverage HRA (ICHRA), and paid time off (PTO)
• Opportunities for professional development and growth, with a focus on employee satisfaction and well-being

Work Environment and Culture

At blithequark, we value diversity, equity, and inclusion, creating a workplace that's welcoming and inclusive for all employees. Our remote work environment is designed to promote flexibility, productivity, and work-life balance. We offer a collaborative and supportive team culture, with opportunities for professional growth and development. Our commitment to employee satisfaction and well-being is reflected in our comprehensive benefits package and recognition programs.

Compensation and Benefits

* Base pay: $14.50 per hour

• Enhanced rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish Bilingual base pay: $15.50 per hour
• Spanish Bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance
• Comprehensive benefits package, including 401K match, Individual Coverage HRA (ICHRA), and paid time off (PTO)

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to welcoming you to our team! Apply for this job