Experienced Customer Service Representative – Remote Work Opportunity with Blithequark

Are you ready to embark on a journey that combines the thrill of working in a dynamic environment with the comfort of remote work? Look no further than Blithequark, where we're seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our clients, resolving issues, and exceeding expectations.

Why You'll Love This Role

At Blithequark, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Service Representative, you'll have the opportunity to:

• Collaborate with clients in a considerate, professional, and courteous manner
• Resolve issues, reissue and discount traveler tickets, and book, ticket, and affirm flight reservations
• Perform traveler registration and front seat tasks, correct oversold seat tasks, and issue upgrades
• Issue vouchers and coordinate with project workers for traveler lodging facilities, meals, and transportation
• Work with jetways/spans for boarding and deplaning travelers, make boarding and takeoff declarations, and convey domestic/international flight records
• Perform traveler loading, including ticket lift and ticket lift/check, and work entryway peruser/scanner and related obligations
• Process and complete charge card stuff exchanges at stands in the ticket counter region and enactment stations
• Help travelers with self-administration stand registration and booth stuff handling at ticket counters
• Line lines at ticket counter stands and ticket counters, clear/confirm worldwide archives at booth in the ticket counter region and actuation stations
• Acknowledge and activate travelers' self-labeled sacks at enactment stations
• Help clients requiring extraordinary help or in-station; help boarding, deplaning, and shipping non-mobile travelers, unique help travelers, or potentially unaccompanied minors
• Perform client assistance work related with managing provincial flights and worker for hire/ground taking care of arrangements or agreements

What You'll Need for Success

To excel in this role, you'll need:

• A bachelor's degree and relevant professional training
• Bilingual language abilities in certain areas
• A valid driver's license as required by local authorities
• The ability to pass FAA criminal history verifications to meet requirements for unescorted access honors to airport security identification display areas (SIDA), if applicable
• The ability to obtain proper airport power and US Customs security identifications, if necessary
• Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements
• Approval to work in the U.S.

Preferred Qualifications

While not required, we prefer candidates with:

• Training and earlier professional training
• Working knowledge of Saber or other Traveler Service Frameworks
• Past face-to-face customer service experience
• Working in a high-speed climate

What You'll Get

As a valued member of our team, you'll enjoy:

• Medical benefits, including health, dental, prescription, and vision coverage, as well as virtual specialist visits and flexible spending accounts
• Health programs that provide the tools, resources, and support you need to be your best self
• A 401(k) program, with manager contributions available after one year
• Other great benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more

Join the Blithequark Family

At Blithequark, we're committed to creating a diverse and inclusive workplace that reflects the world we serve. Our 20+ Representative Business Asset Gatherings are designed to connect our colleagues to our clients, providers, networks, and investors, helping colleagues reach their full potential and establish a comprehensive workplace to address and surpass the challenges of our diverse world. If you're ready to feel a sense of pride and fulfillment as you do your part to keep the biggest carrier on the planet running smoothly, while caring for people on life's journey, join us at Blithequark. Apply Now! Apply for this job