Experienced Customer Service Agent - Airport Operations
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we're looking for a skilled and enthusiastic Customer Service Agent to join our team at blithequark's Seattle Airport operations. As a key member of our airport customer service team, you'll play a vital role in ensuring the smooth and efficient handling of baggage, cargo, and mail, while providing top-notch service to our customers.
About blithequark
At blithequark, we're dedicated to providing our customers with the highest level of service and care. Our team of professionals is committed to living our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. We believe that our people are our greatest asset, and we're committed to helping them grow and succeed in their careers. With a focus on Sharing Success with our employees, we offer a range of benefits and perks that will help you keep climbing along the way.
Key Responsibilities
As a Customer Service Agent, you'll be responsible for:
- Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
- Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
- Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
- Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
- Providing exceptional customer service to our passengers, responding to their queries and resolving any issues in a timely and professional manner.
- Collaborating with other team members to ensure seamless operations and efficient handling of baggage and cargo.
Work Environment and Schedule
As a Customer Service Agent, you'll work in a fast-paced airport environment, where you'll be required to lift, bend, and stand for long periods. You'll work a variety of shifts, including early mornings, evenings, and overnights, with a minimum of 20 hours per week and a maximum of 40 hours per week. You'll also be required to work in harsh weather conditions, such as heat, rain, and snow.
Benefits and Perks
At blithequark, we're committed to providing our employees with a range of benefits and perks that will help them grow and succeed in their careers. Some of the benefits and perks you can expect include:
- Competitive salary, industry-leading profit-sharing program, and performance incentives.
- 401(k) with generous company contributions up to 9%.
- Paid time off, including a minimum of 2 weeks a year for employees with 0-4 years of service, 10 paid holidays, paid personal time, maternity and parental leave.
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
- Domestic and International space-available flight privileges for employees and eligible family members.
- Career development programs to achieve your long-term career goals.
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
- Recognition rewards and awards through the platform Unstoppable Together.
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
What You Need to Succeed
To be successful in this role, you'll need:
- Consistently prioritize safety and security of self, others, and personal data.
- Embrace diverse people, thinking, and styles.
- Possess a high school diploma, GED, or high school equivalency.
- Be at least 18 years of age and have authorization to work in the United States.
- Have a valid driver's license.
- Proficiency in English.
- Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
- Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
- Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.
What Will Give You a Competitive Edge
While not required, having the following qualifications will give you a competitive edge:
- N/A
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark's Seattle Airport operations. Apply for this job