Experienced Full Stack Business Sales Customer Service Representative – Remote Call Center
Join blithequark, a leader in the environmental services industry, as a Full Stack Business Sales Customer Service Representative in our Remote Call Center. As a key member of our team, you will have the opportunity to work with new and existing Commercial and Industrial customers, selling customized products and services, and delivering superior customer service.
About blithequark
blithequark is a company that values career growth and opportunity. We believe in creating a more sustainable world by partnering with customers to manage their multiple recycling and waste streams. With a strong commitment to exceeding customer expectations, we strive to make a positive impact on the communities we serve. Our company values guide our daily actions: Safe, Committed to Serve, Environmentally Responsible, Driven, and Human-Centered.
Job Summary
As a Full Stack Business Sales Customer Service Representative, you will be responsible for responding to inbound calls from business customers, building customer and brand loyalty, creating customized solutions, and promoting Republic Services products and services. You will also be accountable for meeting or exceeding performance metrics around customer experience, sales activity, and sales revenue.
Key Responsibilities
* Respond to inbound calls within the inside sales environment from business customers inquiring about blithequark products and services
- Build customer and brand loyalty by addressing inquiries and handling customer needs with a high level of respect and professionalism
- Create customized solutions to acquire new business utilizing sales tactics learned through training programs, sales model, and mentoring process
- Proactively promote blithequark products and services to existing customers for cross/up-sell opportunities by following the growth sales process from initiation to close
- Provide sales support to existing customers wanting to make changes to their accounts
- Perform sales retention by using sales tactics learned through the training and mentoring process
- Utilize excellent verbal and written communication skills, including the ability to call, connect, and interact with potential customers
- As business needs arise, may be required to assist the sales team focused on Residential customers
- Exemplify high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement
Essential Qualifications
* Self-starter and a strong work ethic
- Strong research, investigation, and problem-resolution skills
- Strong verbal, written, typing, and interpersonal communication skills
- Spanish bilingual fluency in a business environment
- High school diploma or GED
- Minimum of 1 year of experience in a call center or sales environment
Preferred Qualifications
* Bachelor's degree in Business, Marketing, or a related field
- Previous experience in sales, customer service, or a related field
- Strong knowledge of sales principles, customer service, and communication techniques
- Ability to work in a fast-paced environment and meet sales targets
- Strong analytical and problem-solving skills
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong sales and customer service skills
- Ability to work in a team environment and build strong relationships with colleagues and customers
- Strong analytical and problem-solving skills
- Ability to adapt to changing priorities and deadlines
- Strong time management and organizational skills
- Ability to work in a fast-paced environment and meet sales targets
Career Growth Opportunities and Learning Benefits
* Paid training program to ensure optimal development
- Opportunities for career growth and advancement
- Access to training and development programs to enhance sales and customer service skills
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
* Remote work environment with flexible scheduling
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Opportunities for career growth and advancement
- Access to training and development programs to enhance sales and customer service skills
Compensation, Perks, and Benefits
* Competitive hourly rate of $22.50
- Comprehensive medical benefits coverage, dental plans, and vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance and accidental death & dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- Retirement plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
How to Apply
If you are a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
Equal Opportunity Employer
blithequark is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
Job Posting End Date
The job posting will close on April 17th, 2025. We encourage interested applicants to apply as soon as possible. Apply for this job