Experienced Customer Service Specialist - Healthcare Billing and Revenue Cycle Management Professional - Delivering Exceptional Patient Support and Service Excellence at blithequark

Introduction to blithequark

At blithequark, we are revolutionizing the primary care experience by delivering high-quality care and service to our patients. As a leader in the healthcare industry, we are committed to making healthcare more accessible and less complicated for our members. Our team combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support. We are seeking a passionate and innovative Customer Service Specialist to join our team and help manage patient inquiries, using our unique CI CARE framework to deliver world-class care.

Job Overview

As a Customer Service Specialist at blithequark, you will play a crucial role in ensuring patient satisfaction and maintaining clear communication regarding financial matters. You will handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs, including insurance, billing, medical records, authorizations, and referrals. You will collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.

Key Responsibilities

• Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs, including insurance, billing, medical records, authorizations, and referrals.
• Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
• Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, and support blithequark's efforts to empower patients in resolving financial responsibilities.
• Assist admins with our member's billing needs via our tasking system to provide the best customer service.
• Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy.
• Master our technology suite, including RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients and complete daily work.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting all in-office providers with urgent and stat patient needs.

Essential Qualifications

To be successful in this role, you will need to have:

• 2+ years of customer service experience in a call center environment.
• 1+ years of experience with medical billing, insurance claims, or healthcare revenue cycle.
• Demonstrated proficiency in Microsoft Office Suite.
• Experience using electronic health records (EHR) or customer relationship management (CRM) systems.
• Knowledge of HIPAA compliance and healthcare privacy regulations.
• High school diploma or equivalent.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Spanish speaking.
• Ability to work various shifts.
• Strong problem-solving and documentation skills.
• Ability to type 45+ WPM while maintaining accuracy.

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent customer service skills, with the ability to remain calm under pressure.
• Strong problem-solving skills, with the ability to navigate complex billing situations.
• Ability to clearly communicate financial information to patients and de-escalate when necessary.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Ability to accurately document all interactions in our customer relationship management system.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Specialist, you will have access to ongoing training and development opportunities, including:

• Comprehensive training on our technology suite and systems.
• Opportunities for professional growth and advancement within the company.
• Access to a diverse and inclusive environment, with a focus on leadership principles of ownership and continuous improvement.

Work Environment and Company Culture

Our team at blithequark is dedicated to delivering exceptional patient support and service excellence. We work in a fast-paced, dynamic environment that is focused on making healthcare more accessible and less complicated for our members. Our culture emphasizes:

• Leadership principles of ownership and continuous improvement.
• Ongoing training and development opportunities.
• A diverse and inclusive environment, with a focus on positive patient impact.
• High standards of healthcare privacy and professionalism.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• A base salary range of $41,600/year to $45,760/year, depending on location and experience.
• Opportunities for equity, sign-on payments, and other forms of compensation.
• A full range of medical, financial, and/or other benefits.

Conclusion

If you are a passionate and innovative customer service professional, with a strong background in healthcare billing and revenue cycle management, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Specialist, you will play a critical role in delivering exceptional patient support and service excellence, while contributing to the growth and development of our team. Apply now to join our team and help us revolutionize the primary care experience!