Experienced Customer Success Representative – Proactive Support & Onboarding Expert (Part-time, Remote)
Are you a customer-centric professional with a passion for data-driven decision making and a knack for delivering exceptional support experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join blithequark's growing team as an Experienced Customer Success Representative – Proactive Support & Onboarding Expert. This part-time, remote role offers the perfect blend of autonomy, flexibility, and opportunities for growth and development.
About blithequark
blithequark is a leading innovator in the industry, dedicated to revolutionizing the way businesses operate and interact with their customers. Our mission is to empower organizations to achieve their full potential by providing cutting-edge solutions, expert guidance, and unparalleled support. As a Customer Success Representative at blithequark, you will play a vital role in helping us scale to new heights and deliver exceptional experiences to our customers.
Your Day-to-Day:
As an Experienced Customer Success Representative, your primary responsibilities will include:
- Monitoring real-time metrics to maintain healthy call center production and proactively addressing signs of poor health
- Promptly answering inbound support emails and responding to customer inquiries and service requests in a professional and courteous manner
- Communicating with blithequark's Operations and Product departments, as well as BPO leads, to resolve issues related to the ordering platform or agent staffing
- Escalating complex issues to blithequark's Account Management and Leadership as needed
- Supporting the onboarding of new customers by creating accounts in blithequark's database, verifying telephony setup, and answering questions
- Maintaining blithequark's knowledge base for customers and assisting in the creation of new SOPs
- Tracking and documenting all happenings in HubSpot, following up on open tickets from earlier in the day/week
- Contacting Restaurant partner locations as needed to facilitate order recovery
What's in it for YOU:
* Flexible, part-time hours with hourly pay
- Generous stock option plan
- Unlimited PTO
- 100% remote work
- Opportunity to "wear lots of hats" and accelerate your career
- Ownership, responsibility, and empowerment in what you do
- Incredible teammates and a caring workplace culture
What sets you up for success:
* 3+ years of experience in a data-heavy, technical-product-focused customer support/success role
- True call center experience is a plus
- Flexible/open availability
- Metrics-savvy & Proactive: experience monitoring metrics real-time and making decisions based on data to protect business stability and efficiency
- Accountable & Independent: you're self-directed and take pride in your work
- Tech savvy: you're computer-savvy, with CRM/ticketing system experience preferred but not required
Why blithequark?
At blithequark, we believe in empowering our employees to grow and develop in their careers. We offer a dynamic, supportive work environment that fosters collaboration, innovation, and continuous learning. Our team members enjoy a range of benefits, including:
- Flexible work arrangements to balance work and personal life
- Opportunities for professional growth and development
- Collaborative, inclusive team culture
- Recognition and rewards for outstanding performance
- Access to cutting-edge tools and technologies
How to Apply:
If you're a motivated, customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply Now! Apply for this job