Experienced Customer Engagement Associate – Global Customer Service and Support

At blithequark, we believe that our consumers are at the heart of our business, and we've created a platform that enables us to engage directly with them. Our next-generation listening and publishing capabilities are at the forefront of this transformation, and we've built dedicated global leadership to ensure end-to-end social listening across all markets. In this role, you'll provide exceptional service and support to our customer base, whether it's established, new, internal, or external customers. You'll handle routine customer service inquiries, as well as escalation calls, related to mechanical service calls and general customer service inquiries via various communication channels. This role is critical in supporting the company's goals, and you'll be on the front lines of providing them with the highest quality service.

What You'll Do for Us

As a Customer Engagement Associate at blithequark, you'll be a company ambassador, accurately diagnosing service issues to deliver high-quality service via multiple customer contact channels. You'll provide equipment service and general customer support through successful resolution, accurately capturing the voice of our customers to drive first-call resolution across functions. You'll utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders. Some of your key responsibilities will include:

• Actively listening to customer inquiries and applying job knowledge to accurately complete the necessary request to ensure customer satisfaction
• Researching account call history and using applicable resources/tools to problem-solve and make appropriate decisions to meet customer needs and resolve issues
• Escalating customer issues within established guidelines to ensure timely resolution
• Understanding performance metrics and applying knowledge to improve quality and capabilities to meet and/or exceed goals
• Ensuring new/revised processes are understood and immediately applied to customer interactions
• Accessing multiple system applications simultaneously to effectively service customers
• Actively participating and contributing in engagement and team-building activities
• Assisting with projects per business needs

Qualification & Requirements

To be successful in this role, you'll need:

• A High School Diploma or equivalent
• 2+ years of customer service or contact center experience with great communication and people skills
• Microsoft Office experience required
• CRM experience preferred, but not required

What We Can Do For You

At blithequark, we offer a dynamic and inclusive work environment that's grounded in our company purpose: to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. Some of the benefits of working at blithequark include:

• Iconic and innovative brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including blithequark, Simply, Fairlife, and Topo Chico.
• Expansive and diverse customers: We work with a diversified group of customers that range from retail and grocery outlets to theme parks, movie theaters, restaurants, and many more each day.
• Skills development: We empower each and every one of our employees across the globe to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences.
• Career growth opportunities: We're committed to helping our employees grow and develop in their careers, with opportunities for advancement and professional growth.
• Work-life balance: We believe in supporting the financial and personal well-being of our employees, with a range of benefits and programs to help you achieve a better balance between work and life.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A base pay range of $48,400 - $55,900, depending on geography, job-related knowledge, skills, and experience
• A full range of medical, financial, and/or other benefits, dependent on the position
• Annual Incentive Reference Value Percentage: 7.5, indicating performance at target

How to Apply

If you're passionate about delivering exceptional customer service and support, and you're looking for a dynamic and inclusive work environment that's grounded in our company purpose, we'd love to hear from you. Please apply to this role by clicking on the link below. Apply Job!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Privacy Notice

When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. Apply for this job