Experienced Customer Support Associate - Work from Home - Tulsa, OK

Are you a highly motivated and customer-centric individual looking for a challenging and rewarding role in a dynamic work-from-home environment? Do you have excellent communication skills, a passion for delivering exceptional customer experiences, and a desire to grow your career in a rapidly evolving industry? If so, we invite you to join blithequark, a leading innovative customer contact center, as a Customer Support Associate.

About blithequark

blithequark is a forward-thinking organization that prides itself on providing a fun, laid-back environment that fosters personal and professional growth. Our company culture is built on the principles of innovation, collaboration, and customer satisfaction. We are committed to helping our employees advance their careers and achieve their goals, while delivering exceptional results for our clients.

Job Description

As a Customer Support Associate at blithequark, you will play a critical role in providing top-notch customer service to our clients' customers. You will be responsible for qualifying callers for programs, products, or services through outbound and inbound calls, including appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting. Your professionalism, excellent communication skills, and ability to adapt to a fast-changing environment will make you an invaluable asset to our team.

Key Responsibilities:

* Qualify callers for programs, products, or services through outbound and inbound calls

• Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
• Meet or exceed performance metrics, including call volume, quality, and customer satisfaction
• Collaborate with colleagues to achieve team goals and objectives
• Participate in ongoing training and development to enhance your skills and knowledge
• Work effectively in a remote environment, using technology to stay connected with colleagues and clients

Requirements:

* High School Diploma or GED

• Great verbal and written communication skills
• Working knowledge of Windows-based operating systems, including Google Chrome
• Ability to demonstrate product knowledge once nesting period is complete
• Ability to adapt in a fast-changing environment
• Own a computer at home that meets the minimum workstation requirements:

+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more

• Webcam
• High-speed internet access with download speed of at least 100 and upload speed of at least 10
• Must have a desk/workstation in a quiet workspace
• Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)

Benefits:

* Remote work

• Remote training
• For full-time employees only:

+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment

What We Offer:

* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)

• Opportunities for career growth and advancement
• Collaborative and dynamic work environment
• Ongoing training and development to enhance your skills and knowledge
• Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-centric individual looking for a challenging and rewarding role in a dynamic work-from-home environment, please submit your application online. We are an equal opportunity employer and welcome applications from all qualified candidates.

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