Experienced Customer Success Manager – Brazil
Join blithequark, a pioneering research and product company defining the frontier of Audio AI, as we revolutionize the way we interact with technology. Are you a seasoned Customer Success professional with a passion for driving growth and delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are the same? If so, we invite you to join our rapidly scaling team at blithequark as an Experienced Customer Success Manager in Brazil.
About blithequark
blithequark is a trailblazing company that has disrupted the audio AI landscape since its inception in January 2023. Our innovative solutions have empowered millions of individuals to read articles, voice over their videos, and reclaim voices lost from disability. We've also enabled leading developers and enterprises to create Conversational AI agents for support, sales, and education. With a valuation of $3.3 billion and a $180 million Series C funding round, we're just getting started on our mission to redefine the future of AI.
Our Culture
At blithequark, we're committed to fostering a high-velocity, impact-driven culture that values autonomy, experimentation, and excellence. We believe in:
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy enable us to move faster and deliver higher-quality results.
- Impact not job titles: We focus on the impact you have, not your job title. Every task is an opportunity to make a difference.
- AI first: We leverage AI to drive innovation and efficiency across the company, from engineering to growth to operations.
- Excellence everywhere: We strive for excellence in everything we do, mirroring the quality of our AI models.
- Global team: We prioritize talent over location, creating a diverse and inclusive team that's passionate about making a difference.
What We Offer
As a valued member of our team, you'll enjoy:
- Learning & development: An annual discretionary stipend towards professional development to help you grow and thrive.
- Social travel: An annual discretionary stipend to meet up with colleagues and create unforgettable memories.
- Annual company offsite: We bring the entire company together at a new location every year to foster connections and celebrate our achievements.
- Co-working: A monthly co-working stipend to support remote workers and ensure seamless collaboration.
- Innovative culture: Be part of a generational opportunity to shape the future of AI, surrounded by a team that's pushing the boundaries of what's possible.
About the Role
As an Experienced Customer Success Manager in Brazil, you'll play a critical role in driving growth and delivering exceptional customer experiences. Your responsibilities will include:
- Partnering with the CS team to develop a scalable CS playbook and framework that supports our customers in the DACH region.
- Building, maintaining, and owning strong relationships with a book of 40-50 enterprise clients in the Brazil region.
- Onboarding new clients and driving long-term adoption of multiple products.
- Monitoring customer usage and adoption of our products to identify areas for improvement or revenue expansion.
- Owning expansion and renewal of accounts within your book of business – this is a commercial role.
- Owning your customer success KPIs (NRR/GRR) and contributing to CS OKR goals.
Requirements
To succeed in this role, you'll need:
- 5-7 years of previous experience in Customer Success in a fast-paced, SaaS organization.
- Experience demonstrating and unlocking value for customers with technical, mission-critical products (such as conversational AI).
- Commercial experience – you'll own renewals and expansion for your book of business, driving towards best-in-class NRR results.
- A strong builder mindset with a relentless focus on customer excellence and scalable product solutions.
- Exceptional communication skills with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.
- Strong analytical thinking and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes.
- Fluency in Brazilian Portuguese and English.
Join the blithequark Team
If you're a seasoned Customer Success professional with a passion for driving growth and delivering exceptional customer experiences, we invite you to join our rapidly scaling team at blithequark. Apply now to become an Experienced Customer Success Manager in Brazil and be part of a generational opportunity to shape the future of AI. Apply for this job