Experienced Customer Success Analyst – Bswift Software Configuration and Customer Support
At blithequark, we're passionate about fostering a culture that rewards self-starters and those who are committed to doing what's best for our customers. As a leading player in the industry, we're constantly innovating and pushing the boundaries of what's possible. Our unique company culture is built on meritocracy, and we're excited to continue solidifying that foundation as we grow both in North America and internationally. We're on the hunt for a talented Customer Success Analyst to join our growing team! As a key member of our team, you'll play a vital role in ensuring the success of our customers by providing top-notch support and configuring software tools to meet their needs. If you're a self-motivated individual with a passion for delivering exceptional customer experiences, we want to hear from you!
What You'll Do:
As a Customer Success Analyst at blithequark, you'll have the opportunity to develop your skills and expertise in a fast-paced and dynamic environment. Your key responsibilities will include:
- Developing knowledge of applicable software tools, including Bswift
- Creating and configuring low to moderate complexity new and existing customer websites using third-party software
- Troubleshooting routine issues and providing basic support to customers
- Collaborating with senior analysts and other team members to quality check configured software and ensure proper functioning
- Following established SOPs and executing assigned duties with precision and attention to detail
- Providing routine direct daily support to assigned customers and/or customers as directed
- Learning health and benefits products, services, and tools to configure and test software tools effectively
- Committing to assist with achieving or exceeding internal and external performance standards
- Participating in customer meetings, as requested
- Following department guidelines, policies, and procedures, including professional development and continuing education required for valid licensing
- Determining a course of personal and professional development to stay ahead of the curve
- Performing all other duties as assigned by management
What You'll Need:
To succeed in this role, you'll need to possess the following qualifications and skills:
Minimum education required:
Associate's or Bachelor's degree, or equivalent work experience
- Proficient with MS Office Suite
- Experience working with database applications
- Exceptional telephone demeanor
- Bswift experience (a plus!)
- Strong interpersonal skills, ability to communicate with customers at all levels
- Attention to detail required and the ability to adhere to high standards for customer-facing work product
- Ability to maintain a high level of confidentiality
Preferred Qualifications:
* 1-2 years of experience in an office environment, preferably in the insurance, human resources, or financial sector
Pay Range:
$26.44 - $31.25 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being:
At blithequark, we go beyond standard benefits, focusing on the total well-being of our teammates, including:
Health Benefits:
Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits:
ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness:
Free Mental Health & Enhanced Advocacy Services
Beyond Benefits:
Paid Time Off, Holidays, Preferred Partner Discounts, and more Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself:
As an Equal Opportunity Employer, we're committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself". If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team and be a part of something amazing! Apply for this job