Experienced Customer Success Manager – K12 Education and Mental Health
Are you a customer success expert with a passion for education and mental health? Do you thrive in fast-paced environments where no two days are the same? We're seeking an experienced Customer Success Manager to join our dynamic team at blithequark, a leading provider of tech-enabled mental health care to kids ages 5-19 and their families.
About blithequark
blithequark is a YC-backed company that's revolutionizing the way mental health support is delivered to young people. Our mission is to create a world where every young person benefits from mental health support, and we're committed to making a meaningful impact in the lives of our customers. With a strong focus on innovation, efficiency, and customer satisfaction, we're a team of A-players who are united by our passion for making a difference.
The Role
As a Customer Success Manager at blithequark, you'll play a critical role in ensuring the success of our K12 customers. You'll be responsible for leading district program launches, providing white-glove technical support, conducting engaging school staff trainings, and helping drive adoption across schools. Your largest stakeholder group will be school-based staff – counselors, social workers, and administrators – along with outreach to teachers and families.
Key Responsibilities
* Technical Product Configuration Support: + Set up referring staff accounts through SFTP file uploads and manage staff lists in Google Sheets and Hubspot + Support product setup and configuration for new and existing school districts + Provide user support for login/access, referral system questions, and troubleshooting
- Training and Information Sessions:
+ Prepare and facilitate staff onboarding trainings and ongoing information sessions + Manage logistics including Zoom setup, registration, and session follow-up
- District-Specific Adoption Initiatives:
+ Collaborate with Account Managers to roll out district-specific campaigns and adoption strategies + Execute targeted interventions including campus visits, outreach emails, webinars, and champion development
- Resource Development and Program Scalability:
+ Build and improve resources, templates, dashboards, and other tools to scale support + Examples include building Salesforce/Looker dashboards, analyzing survey results, updating help center content, and collaborating on new school-facing webinars
Key Performance Indicators
* Time from deal close to first referral submitted
- % of campuses activated
- Total number of referrals submitted
Must-Have Qualifications
* 2+ years of experience in customer success, SaaS implementation, or edtech project management
- Deep knowledge of K12 education systems or school-based programming
- Strong technical ability with tools like Google Sheets, Salesforce, Looker, or other BI/reporting platforms
- Ability to manage multiple concurrent projects across dozens of districts
- Excellent written and verbal communication
- Must be based in Illinois
Nice-to-Haves
* Experience working in school districts or directly with educators
- Familiarity with mental health or social-emotional learning programs
- Experience working in a fast-paced startup environment
- Comfort supporting product-related technical troubleshooting
- Spanish language fluency or other language support
Compensation and Benefits
This is a Contract-to-Hire opportunity with a target base salary range of $80,000 to $90,000, complemented with a competitive bonus structure. This competitive total rewards package also includes stock options and benefits. Actual pay may vary based on factors such as experience, location, internal pay equity, and other relevant business considerations.
Interview Process Outline
* Recruiter Screening (15 minutes, Phone Call)
- Hiring Manager Interview: Portfolio Management / Customer Success (30 minutes, Zoom)
- Case Study (60 minutes, Zoom)
- Team Interview (45 minutes, Zoom)
- Reference Check
Equal Employment Opportunity
At blithequark, we believe in fostering an inclusive and diverse workplace where every individual's unique background and perspective is celebrated and valued. We are committed to promoting equality, equity, and opportunity for all. We actively encourage individuals from diverse communities, including but not limited to race, ethnicity, gender identity, sexual orientation, ability, age, religion, and socioeconomic background, to apply and join our team.
How to Apply
If you're a motivated and results-driven customer success professional with a passion for education and mental health, we'd love to hear from you. Please submit your application through the link below. Apply To this Job Join our team at blithequark and be part of a mission that's changing lives. Apply for this job