Technical Customer Support Specialist – AI-Powered Customer Experience Expert

Are you passionate about delivering exceptional customer experiences and leveraging the power of AI to drive business outcomes? Do you thrive in a fast-paced, dynamic environment where innovation and growth are encouraged? If so, we invite you to join blithequark, a cutting-edge startup revolutionizing the way businesses interact with their customers. As a Technical Customer Support Specialist, you will play a pivotal role in shaping the future of customer support and experience at blithequark.

About blithequark

At blithequark, we're on a mission to give every team member an AI Assistant, turning every company into an AI-company, every worker into an AI-Enhanced Worker, and every Process into an AI-optimized, continuously improving process. We're the first GenAI enterprise application builder, empowering businesses of any size and industry to build AI assistants for complex jobs across healthcare, finance, and HR, and modern enterprise applications like CRMs, Workflow Automation, Real-Time Dashboards, and Secure Portals in minutes and perfect them in an afternoon. Our platform helps teams systematically improve processes and business outcomes with data-driven insights and powerful automation, giving them access to all the latest AI models.

The Role

As a Technical Customer Support Specialist at blithequark, you will partner with Engineering, Customer Success, Product, Sales, and customers to drive successful outcomes to all levels of inquiries and issues they may encounter in their blithequark journey. You will be part of a team of motivated, seasoned support professionals who live and breathe our company value "customer-obsessed." Your primary responsibilities will include:

• Providing high-quality customer communication, technical troubleshooting, resolution, and follow-through for all assigned customer issues and inquiries, ensuring we meet or exceed all customer and internal SLA's
• Assisting customers with new product features, configurations, and onboarding
• Educating customers on the use of blithequark product features as needed
• Identifying customer system health issues by analyzing key metrics and dashboards, then devising and executing a remediation plan while coordinating and updating the customer throughout
• Contributing to customer help articles and internal playbook/FAQs to improve overall support delivery
• Providing root cause analysis documents to explain high-impact incidents when needed
• Working closely with teams across blithequark to drive product, process, and service improvements
• Providing level 1 and level 2 customer support

What We're Looking For

To succeed in this role, you will need to possess:

• Excellent communication skills, with the ability to present and interact professionally with both customers and internal teams
• Project planning skills, with the ability to plan and execute implementation of customer projects, including configuration and customization with integrations to SaaS-based systems
• A self-motivated and proactive approach to delivering service to customers
• Attention to detail, with a highly organized and methodical approach to ensuring all issues are managed to completion
• Data-driven skills, with the ability to utilize metrics and objective measurements to assess success and improvement opportunities for customers
• Experience in a customer-facing role in a product-led or SaaS company is a plus

Technical Skills

* Problem-solving skills, with the ability to troubleshoot and identify the root cause of issues

• Experience in at least one of the following disciplines: Customer Success Management, Support Engineering, Professional Services, Technical Project Management
• Experience in a customer-facing role in at least one of the following: LLMs, RAG, Knowledge technologies, SaaS-based system integrations

Experience

* 5+ years of experience in technical support, technical account management, technical customer support, or a similar role; B2B and SaaS product is preferable

Why Join blithequark?

We're a fast-growing company that values innovation, growth, and continuous improvement. By joining blithequark, you'll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You'll have opportunities for professional development, impact, and career advancement.

What We Offer

* Career Growth Opportunities

• Engaging Work Culture
• Top-Tier Compensation
• Equity Package
• Healthcare Coverage
• Professional Development Stipends
• PTO

Equal Opportunity Employer

blithequark is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At blithequark, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.

Compensation

The base salary range for this position is $95,000-$115,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages. If you're excited about creating impactful experiences and contributing to a fast-paced, people-focused team, we'd love to meet you! Apply for this job