Logistics Support Coordinator, Transplant Logistics Command Center
Job Description: POSITION SUMMARY TransMedics has initiated a national program for organ retrieval and organ management with the goal of increasing utilization of donor organs for transplant using the Organ Care System (OCS) technology platform in conjunction with our best in class Transplant Logistics Command Center. Transplant Logistics is a recently created organization responsible for leading all aspects of TransMedics’ transplant logistics, enabling the exponential growth of the National OCS Program (NOP). The team’s comprehensive scope includes data analytics, network and topology design, capacity planning, product and program management, and the daily execution of air and ground transplant logistics operations, managed by a world-class central command center operating 24/7. The Logistics Support Coordinator, supports TransMedics team members before, during and after missions. The shift for this position could be 5:00AM-5:00PM or 5:00PM-5:00AM. RESPONSIBILITIES
- Arranges logistics for NOP teams (surgeons, OCS specialists and aviation crew members) including but not limited to commercial airline flights, ground transportation, rental car reservations & hotel accommodations.
- In partnership with ground transportation specialists, plans pick up/drop off schedules to ensure teams are transported in efficient and timely manner; communicates itineraries clearly and efficiently as required
- Assists NOP teams with any requests, issues, or concerns while on a mission
- Maintains accurate records related to reservations & airline ticket credits.
- Ensures compliance is met with all company policies and procedures, safety standards
- This job is based full-time at our Andover, MA Logistics Call Center (remote shifts are not permitted). The Logistics Support Coordinator will work approximately 15 12-hour shifts per month in a 4 days on, 3 days off, 3 days on, 4 days off schedule, focusing on nights, holidays, and weekends
- Performs other TransMedics tasks and duties as assigned
MINIMUM QUALIFICATIONS
- Associate degree
- 3+ years of experience in customer service, travel, or logistics
PREFERRED QUALIFICATIONS
- Proven ability to multi-task and calmly manage several projects at once
- Strong analytical skills and the ability to make sound recommendations based on thoughtful and accurate analysis
- Outstanding customer service skills
- Excellent written and verbal communication skills
- Strong team player, willing to step in and help others as needed
Every Organ Wasted is a Life Not Saved. TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Our mission is to help save more patients’ lives by increasing access to viable donor organs for those who are awaiting an organ transplant. To accomplish this mission, we partner closely with transplant stakeholders worldwide and help expand their access to healthy donor organs, while delivering the highest quality technology, service, clinical care and outcomes. Driven by a passion for improving patient care, we make the impossible possible and keep our employees at the center of everything we do. Together, we strive to enhance the quality of life for transplant recipients and their families, fostering hope and healing in the journey toward better health. Maximize your potential at TransMedics, Inc. Employee Benefit: Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MADentalVision Healthcare Flexible Spending AccountDependent Care Flexible Spending AccountShort Term DisabilityLong Term Disability401K PlanPet insurance Employee Stock Purchase Plan TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees. Apply tot his job Apply To this Job