Experienced Full Stack Product Manager – Customer Service Innovation
Are you a seasoned product manager with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! At blithequark, we're on a mission to revolutionize the way our customers interact with our platform, and we're looking for a talented Product Manager to join our Customer Service Innovation team.
About blithequark
With over 200 million subscribers worldwide, blithequark is a household name that's synonymous with entertainment and innovation. But behind the scenes, we're a team of passionate individuals who are dedicated to delivering an exceptional experience for our customers. Our Customer Service team is at the forefront of this effort, and we're looking for a Product Manager who can help us take our customer experience to the next level.
The Role
As a Product Manager on our Customer Service Innovation team, you'll be responsible for leading the development of our contact center platform, working closely with cross-functional teams to deliver a world-class experience for our customers and support specialists. This is a senior role that requires a deep understanding of product management principles, as well as excellent communication and leadership skills.
Key Responsibilities
* Provide product management oversight for our contact center platform, including new feature development, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external solution providers.
- Assist in defining process, capture requirements, explain prioritization, identify constraints, mitigate risks and obstacles, communicate, and create a roadmap.
- Collaborate with every CS functional group to better understand their vision and challenges and deliver the best solutions together.
- Oversee integrations and adoption of product features through close collaboration with our design and data scientist teams as well as external solution providers and consulting firms.
- Determine differences in support expectations in various regions around the world, and design experience accordingly.
- Grow product management responsibility to other tools as business needs present.
- Embody the unique blithequark culture.
What We're Looking For
* 3+ years of experience in product management for customer or inward-facing products.
- Ability to make tough decisions informed by both data and judgment.
- Deep focus on delivering an exceptional customer and support specialist experience.
- Proven track record of executing projects that quantifiably improved customer and support specialist experiences.
- Organizational leadership and influence without authority.
- Excellent written and verbal communication skills: great presentations and introductions, ability to build trust and create collaborative relationships cross-functionally is critical.
- Ability to inspire, persuade, and lead architects and designers.
- Related experience working with CCaaS, CPaaS, UCaaS, and CRM products whether external or in-house build.
- Related experience focusing on Customer Service.
- Experience working on global products is also beneficial.
What We Offer
* Competitive salary: $27/hour
- Opportunity to work with a global team of passionate individuals who are dedicated to delivering exceptional customer experiences
- Collaborative and dynamic work environment
- Professional development opportunities to help you grow your skills and career
- Flexible work arrangements to support your work-life balance
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
How to Apply
If you're a motivated and results-driven product manager who is passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job